Vacant job

Job Description

Celsius is more than just a functional drink – it’s a lifestyle. We are growing rapidly and are now looking for a proactive and driven Customer Service Representative who wants to join us on our journey and provide our customers in the Nordics with a world-class experience.

Do you have a high dose of energy, love order and structure, and want to work with one of the strongest brands on the market? Then you are the person we are looking for!

As a Customer Service Representative at Celsius, you are our face to the outside world and the hub of our daily operational activities. You will be part of the Customer Operations team and report directly to our Finance Director. This means you will have an important role where you combine fantastic customer service with an understanding of the business and our financial flows.

With us, you will have the opportunity to work with a strong and global brand in a fast-paced and successful organization where results are recognized. Here, you will be part of an ambitious team where we work hard but also have a lot of fun together. We give you the opportunity to grow in an international environment where your engagement makes a direct difference to our success.

Recruitment is conducted via Randstad. Questions? Contact Hanna Wide at [email protected] or Jeanette Walters at [email protected]. A successful background check is required for employment at Celsius, and we use Verifier's tools for background checks.

Responsibilities

• Handle incoming orders as well as delivery inquiries and product requests from our Nordic customers via phone and email.
• Own the process from when the order comes in until it is ready for invoicing and ensure everything is correctly registered in our systems.
• Work closely with the sales team as well as Supply Chain and finance to ensure our drinks reach the shelves on time.
• Maintain customer information and order templates and ensure our customer data is always updated.
• Identify and solve logistical challenges before they become problems for the customer.

Qualifications

• Previous experience in customer service, preferably within FMCG/retail.
• Very good knowledge of Excel and the Office suite.
• You express yourself fluently in Swedish and English.
• Knowledge of Finnish is an advantage and makes you extra relevant for the role.
• Experience with ERP systems is a plus.

We are looking for a driven “doer” who thrives in a fast-paced environment and gets genuine energy from service.

To succeed in the role, we see that you:

• Are self-driven: You take your own initiatives and have a positive “can-do” attitude.
• Are a team player: You support the team but can also work meticulously on your own.
• Are structured: You value order and clarity in the systems, even when the pace is high.
• Are stress-resistant: You can prioritize and stay calm when both phone and email are busy.

About the Company

Celsius Sweden AB

Celsius was founded in the USA in 2004. Celsius is the original functional energy drink for active people in the Nordics and around the world. It was first launched in Sweden in 2009 – which became an enormous success that transformed the Swedish category of functional drinks and energy drinks with great success in grocery, service, specialty retail, and gyms. Celsius is, and has always been, completely vegan and contains only natural flavors and colors. Celsius contains seven different vitamins and also green tea, ginger, guarana, and caffeine. Celsius is now available in over 25 countries and has over 1000 employees globally, of which about 70 are in Sweden.