Do you want to excel in customer service?

Experience fantastic customer interactions and get the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

• As a Customer Service Representative with us, you will represent Releasy and our client Telia, one of Sweden's most successful companies in the IT and telecommunications industry.
• You will be the primary contact point for private customers via phone, email, and chat.
• You will assist with service, administration, and billing inquiries regarding our customers' services and subscriptions.
• Support and troubleshooting for a service that the customer is having issues with.
• Generate sales opportunities and solutions that drive added value for the customer.
• Your main objective is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.

To provide you with a good introduction to the job, the employment starts with 30 days of training combined with practical work. It is a constantly learning and developing environment where you will gradually learn new things and grow.

The position

is a permanent employment that begins with a 6-month probationary period. The working hours are varied and scheduled within the assignment's opening hours, which are Monday to Friday 08:00-19:15 and Saturday 09:00-17:15. Training starts on 2025-02-04.

Qualifications and skills

• High school diploma.
• Fluent Swedish in speech and writing.
• Good knowledge of English both orally and in writing.
• Good computer and system skills.
• Strong communication skills.
• Previous experience in customer service or sales is an advantage.

We are looking for someone who is self-driven and has a passion for delivering first-class customer service. You are motivated to work towards goals and strive to achieve excellent results, with a strong motivation for upselling. You have a natural ability to anticipate problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and process

Are you the one we are looking for? Submit your application today! Applications are processed on an ongoing basis, which means the position may be filled before the application deadline.

At Releasy, we are committed to ensuring that your application is treated fairly. We use a structured recruitment process to ensure that we recruit the right employees. The process begins with reviewing and assessing your application through methods such as selection questions and background checks. We do this to objectively assess your application based on the job's requirements and to create a safe and fair hiring process. If you proceed, you will be invited to tests and interviews to assess your skills and ability to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your potential and work capacity.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecommunications, media, e-commerce, travel, and public services. Releasy manages its clients' customer service and sales across all channels, including social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.