Vacant job

We are looking for someone who is skilled in communication, loves sales, and always delivers world-class service! Visit Responda Group (https://respondagroup.se/) to learn more about us.

With us, you will be part of a joyful and fast-paced team that is passionate about customer service. We offer a service-oriented position in a workplace with significant expansion. As a Sales Customer Service Representative, you will be a key player in delivering a world-class customer experience, while also being offered:

• A stimulating job in an open office landscape where well-being and community are at the center
• Training and opportunities for personal and professional development.
• An engaged and experienced Team Manager
• Fun activities such as competitions, coffee breaks, after works, and more

In the role of customer service representative, you will be based at our beautiful office in Frösön. You will belong to a fast-paced team led by an engaged and experienced leader. The position begins with an introduction where you will receive an overview of the customer and our internal systems, after which you will work independently with incoming calls. Working hours are Monday to Friday from 08:00 to 17:00. The start date for the positions is in January.

Your tasks:You will handle incoming calls and answer questions from individuals regarding electricity contracts, invoice inquiries, and more. You will work towards set goals and be continuously followed up by your leader to develop in the role. In the incoming calls you handle, you are expected to work with sales and provide excellent customer service.

Your profile

To thrive and succeed in the role of Sales Customer Service Representative, we see that you:

• Have a strong interest in customer service
• Have strong collaboration skills and enjoy working together with others to achieve common and individual goals.
• Are punctual and responsible with the ability to organize and prioritize your work effectively.
• Exhibit accuracy in your work with an eye for quality.
• Have experience in customer service or sales
• Are fluent in Swedish, both spoken and written, and have good knowledge of English

Employment form and contactThe start date for the positions is in January, and you will begin your employment with a needs-based contract that may later transition into a long-term employment form with us. Welcome to submit your application as soon as possible, we apply rolling selection and the position may be filled before the application deadline.

About Responda GroupResponda was founded in 1992 and has since its inception aimed to become Sweden's best answering and customer service!You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered on time and with a high degree of service, quality, and efficiency.

In this process, we have decided not to collaborate with external recruitment or advertising companies and therefore request no contact with any.