Shift Leader at Scandic Rubinen

The pearl of the West Coast, Sweden's second-largest city, Little London. A beloved child has many names. But this is where it happens! With the best location in Gothenburg, right on Avenyn, lies Scandic Rubinen. Exciting decor, an innovative restaurant, and probably Gothenburg's best rooftop bar. We are popular among regulars, visitors, and Gothenburgers themselves.

Service for us at Scandic Rubinen always means being the obvious choice for our guests, with a focus on details, creativity, and spontaneity. A hotel where our employees thrive and want to continue to be challenged and developed in both small and large ways. Together we create the atmosphere that characterizes the stay for all our guests and colleagues.

We are now looking for a Shift Leader for Scandic Rubinen.

Regardless of why the guest comes to us, few things are as appreciated as a friendly face welcoming them. As a Shift Leader, you act as a host together with the rest of the hotel team and create a world-class guest experience.

During your time with us, these areas may vary as you and the business develop. With us, you will take significant responsibility for making the decisions necessary to satisfy the guest, and the teams will develop and improve work methods and service as the world changes. We are convinced that it is when you are allowed to develop and contribute all your skills and experience that we exceed the guest's expectations. On top of that, we have fun at work!

So bring your experiences, your commitment, and your way of thinking to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role of Shift Leader Front Office entail?

Those working in Front Office are responsible for ensuring that our guests receive world-class service. You are the spider in the web who ensures that the guest is always the focus. You are the one who goes through the arrival list and pays attention to the details. You solve most issues and are a star at turning a dissatisfied guest into a satisfied one. Responsibilities also include administrative work, safety work, and sales work. The Front Office work involves checking in and out hotel guests, welcoming them, and providing the information they need about their stay. You manage bookings in the Opera Cloud system and handle administrative tasks related to guests and safety.

In the role of Shift Leader, you have, in addition to being part of the operations, an overall overview of guest flow and work with the team to prioritize tasks so that the operation runs smoothly and guests are satisfied. You lead and delegate work and manage staffing during your shift. If necessary, you will train new employees at the hotel and also relieve the Front Office Manager of certain administrative tasks.

The hotel is open 24/7, so it is important that you enjoy working shifts (mornings, afternoons, and weekends).

Your qualifications

For this role, you need both the ability and the willingness to work with operational leadership. You are confident in your leadership and possess both integrity and sales drive. To fit the role, we also believe you have a well-developed social ability and can handle many different things happening simultaneously. It is very important that you can convey good hospitality to the hotel’s guests. You are a responsive and unpretentious team player who takes significant responsibility for your tasks and the overall result.

You also have experience and knowledge of working with computers as a working tool.

Since the job largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, it is an advantage.

Information about the position:

The position is a permanent full-time employment. We apply a 6-month probationary period.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to us at Scandic!

P.S. on our website, you can read more about our culture, what the position entails, and our benefits!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us - contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD