Vacant job

About Intendit

Intendit is an international web agency that offers services in web, e-commerce, and digital marketing. We work closely with our clients and value quality, accountability, and long-term relationships. With us, you will be part of an engaged team in a professional and developing work environment with a high ceiling.

About the role

We are now looking for a structured and communicative employee for an administrative role focused on customer dialogue and follow-up on payment issues. In this role, you will play an important part in ensuring good customer relationships and contributing to a professional and efficient handling of our customer processes.

Responsibilities

• Proactive contact with customers regarding unpaid invoices and follow-up on payments
• Dialogue with customers who have terminated their contracts to understand underlying reasons and, where possible, work on customer retention measures
• Ongoing documentation of customer dialogues and updating of customer and case information in internal systems
• Collaboration with other team members on issues related to customer relationships, invoicing, and payment matters

Qualifications

We are looking for someone who:

• Is comfortable with telephone communication and demonstrates a professional and trustworthy demeanor
• Has a solution-oriented and structured work methodology and the ability to handle occasionally sensitive conversations in a pedagogical manner
• Works meticulously and has good administrative skills
• Has excellent knowledge of Swedish, both spoken and written
• Previous experience in customer service, administration, back office, or equivalent is an advantage

We offer

• A flexible hourly employment
• An independent and responsible assignment with clear work processes
• Opportunities for professional development in customer relations and administrative work
• A professional work environment with an engaged and collaborative team

Application

Does this sound like a role for you?

Welcome to send your application consisting of a CV and a brief presentation.