Vacant job

At the service office in Malmö Caroli, we are a total of about 15 employees. We work with a service-oriented approach where you and your colleagues take joint responsibility for your tasks and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization. Even if you are primarily based at one of the offices, there may be occasions when you work at one of the other offices in Malmö or nearby.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and finding information on websites. In your role, it is important to listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also work at other service offices, which can sometimes happen at short notice.

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from different backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and the ability to quickly absorb new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS
• Worked for at least two years in the last ten years in a service profession where you have informed and guided customers in personal meetings.

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The employment is permanent and full-time. We usually apply a six-month probationary period. Start date by agreement. We do not have the possibility for remote work. This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned to military service based on the needs of total defense.

Welcome with your application including CV and cover letter by February 8, 2026. Selection and interviews will be conducted on an ongoing basis. To ensure a fair and accurate assessment, it is essential that you provide the year and month for each employment and a brief description of the tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

Statens servicecenter

We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. Statens servicecenter has the task of making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you have the opportunity for professional development, career development, wellness benefits, and wellness hours every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the sector of economic security. Together, we are 1,500 employees.

Statens servicecenter promotes a discrimination-free workplace with increased diversity and equality.

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