Vacant job

⭐ A role with a clear structure, fast pace, and strong attention to detail

⭐ Great independence - you drive, develop, and structure the customer service function

⭐ Opportunity to be part of an exciting growth journey in an international premium brand

✅ Have customer service and communication in your blood - you always put the customer first

✅ Thrive in a role where you work both with D2C customer service and to a large extent with B2B customers, such as companies, interior designers, retailers, and partners

✅ Have experience in B2B customer service and are comfortable in dialogue with professional customers and decision-makers

✅ Are structured, curious, and quick to learn new systems/methods

✅ Are an entrepreneurial team player who enjoys responsibility

✅ Are driven, engaged, and energetic

✅ It is an advantage if you have experience in appointment booking, inside sales, or commercial customer dialogue

Initially, you will work from by Crea's store at Davidshallstorg and handle customer service for both e-commerce (D2C) and the business side (B2B). The role has a clear focus on B2B and involves ongoing dialogue with professional customers, retailers, interior designers, and partners - while ensuring a first-class experience for our private customers.

by Crea places great value on customer service and sees your role as central to the customer experience. Here, you are expected to take responsibility, act professionally, and always put the customer in focus. You are quick-witted but thorough in your responses and are challenged to maintain 5 out of 5 stars on Trustpilot - even in more complex cases involving deliveries, customs, VAT, and logistics.

🔹 Deliver exceptional and personalized customer service to both private customers (D2C) and business customers (B2B) via email, phone, and web chat🔹 Manage orders, quotes, and customer dialogue related to both D2C and B2B business🔹 Ongoing dialogue with shipping providers and handling delivery, customs, and logistics issues🔹 Receive and manage customer complaints and shipping damages🔹 Respond to social media and contribute to maintaining by Crea's online presence

This is a role where you become the face of customer service. As the spider in the web, you have direct communication with production, warehouse, and logistics, allowing you to provide proactive answers to customers - often before the customer even asks for them.

You take full ownership of your role and enjoy setting high internal standards, such as regarding deadlines and information flows, to always have the customer's back and exceed expectations.

Monday - Friday 09:00 - 18:00Every other Saturday 10:00 - 15:00 (off the following Monday)

Permanent full-time employment with a six-month probation period

Start: Immediately

Workplace: By Crea's showroom store at Davidshall

Requirements

• Previous experience in customer service, preferably in e-commerce and/or B2B environments

• Good computer skills and experience working with Mac (Apple)

• Good knowledge of Excel and Outlook

• Fluent in Swedish and English, both spoken and written

• Good understanding of logistics, freight, VAT, and customs/duties

Meritorious

• Experience in B2B customer dialogue, appointment booking, or inside sales

• Basic understanding of contracts and commercial terms

• Basic knowledge of German and French (additional languages are a plus)

• Previous work in a service role

• Driver's license (B)

You see customer service as the heart of the company and are passionate about ensuring every customer receives a personal response - not an automated standard reply. You are street-smart and have a natural ability to meet people at their level, whether it’s a CEO wanting straightforward answers or a private customer appreciating a softer approach.

You are comfortable in dialogues, both positive and challenging, and see it as a sport to turn dissatisfied customers into long-term ambassadors. As a multitasker, you thrive in a role where you switch between systems, tasks, and customers without losing focus. You are solution-oriented, goal-driven, and motivated to improve both the customer experience and the business.

Salary

Individual salary setting based on experience

Benefits

- Wellness allowance- Employee discount

by Crea® is a Swedish furniture brand founded in 2017 that designs, manufactures, and sells furniture worldwide.

All manufacturing takes place in our own factory in Arlöv, just outside Malmö. From welding, powder coating, and carpentry to sewing and assembly, each piece of furniture is produced according to the customer's choice of materials, colors, and finishes.

by Crea® is an established and recognized brand in the premium segment and is regularly featured in interior design magazines, on social media, and on TV. Our ambition is to always exceed customer expectations - and be the store around the corner, worldwide.

Marketpeople has a fair and simple recruitment process. When applying, you first complete an AI interview via Hubert. This is followed by a legal background check via Fortcheck and digital reference checking via Refensa. After that, by Crea® takes over the process.

Apply now – the position may be filled before the application deadline.