Vacant job

We are looking for a Customer Success – Make a difference for our customers!

Are you a problem solver who loves delivering fantastic service? Do you thrive in a dynamic environment where every day brings new challenges? Then this is the role for you!

About us

We help customers manage complex processes in a simple and cost-effective way by offering a comprehensive solution. Our focus is to provide customers with the best possible experience through proactive service and smooth services. Since our inception, we have supported thousands of satisfied customers, and we are growing rapidly!

About the role

As a Customer Success, you will be a key player in our team. You will ensure that every customer receives fantastic service by handling inquiries, solving problems, and improving our services.

Responsibilities:

• Administer and respond to inquiries about contracts and manage contract handling.
• Resolve customer complaints in a professional and efficient manner.
• Maintain contact with suppliers and partners.
• Respond to customer inquiries via phone, email, and digital channels.
• Follow up and ensure customer satisfaction after completed processes.
• Proactively improve internal processes and customer experiences.

Who are you?

We are looking for someone who is passionate about delivering world-class service. You are a communicative and solution-oriented person who thrives in a fast-paced environment.

We believe you:

• Are reliable, engaged, and curious.
• Have experience in customer service and preferably in handling contracts or complaints.
• Communicate fluently in Swedish and English, both spoken and written.
• Are structured, self-driven, and remain calm under pressure.
• Have technical understanding and feel comfortable with business and CRM systems.
• It is a merit if you have experience in finance, e.g., invoicing issues.

What we offer:

• An exciting and varied everyday life in a fast-growing company.
• Opportunities for personal and professional development.
• An engaged team that supports and encourages your own initiatives.
• Competitive salary and benefits.
• A chance to make a real difference for our customers by creating smooth solutions.

Does this sound like something for you?

Send in your application today – we look forward to getting to know you and welcoming you to our team!

Welcome to create a better customer experience together with us.

Application

The position is a full-time role starting immediately. In this recruitment, we are of course collaborating with Talent&Partner. You are welcome to submit your application as soon as possible as selection and interviews will be ongoing. Your application documents should include a CV and a cover letter. Send your application today via [email protected]

The selection and interview process will begin immediately, so do not hesitate to show your interest today.