IT Consultant at Eskilstuna Municipality

Do you want to help shape the future of IT within the municipality? Can you drive initiatives forward, are you a team player, and do you have a strong customer focus? Then we have a developing and fun job to offer! We are expanding our team with an IT consultant and are looking for someone with excellent knowledge of the ITIL framework.

The Service Administration is responsible for the operation, support, and further development of Eskilstuna Municipality's IT platform. We assist our customers in developing their IT environment. IT Operations and Support work with user support as well as the operation of servers, clients, networks, and integration.

We are in a growth phase while preparing for the future's IT solutions and digitalization. We currently offer an exciting opportunity to join a fantastic team with skilled colleagues working with cutting-edge technology. Currently, we are about 55 people divided into two teams: Operations and Support.

We in the IT unit provide technical support and assist the organization with IT procurements, development projects, and operations. We work closely with our users and always start from their needs to create a safe and stable IT environment in the municipality. With us, you will have the chance to work broadly, develop in your role, and gain experiences that only a larger organization can offer.

Our office is located at Nygatan 11, centrally in Eskilstuna.

RESPONSIBILITIES

You will create and describe the processes within the ITIL framework and take ownership of the processes by ensuring they are well documented. You will drive the continuous improvement work of the processes and anchor these in IT as well as in the organization's operations. You will create training materials, train your colleagues in the processes, and follow up operationally to ensure compliance. As a team member, you need to have a high ability to collaborate while also being able to work independently as you drive your own work forward. You will work with delivery follow-up, case analyses, and trends. The role also involves work with incidents, major incident management, escalations, and developing change, establishing, releasing, and creating reports/dashboards.

QUALIFICATIONS

We are looking for someone with at least a high school diploma, preferably a post-secondary vocational education in IT or technology, and a valid driver's license (B). To succeed in this role, you should have experience and excellent knowledge of the ITIL framework, general IT knowledge, and coordination skills, as well as experience with IT service management tools and processes such as incidents, changes, and improvements. You need to be proactive, have good communication skills, and be fluent in both Swedish and English. We prefer candidates who are certified in ITIL, have experience with agile working methods, customer-facing work, and team leadership.

OTHER

The Service Administration coordinates, develops, and delivers qualitative support with a broad service content to the municipal group's operations. What we deliver should benefit the residents.

Do you want to help lead the way?

We offer a workplace that leads the way in one of Sweden's most sustainable municipalities. Together with competent and engaged employees, you will help develop Eskilstuna through good sustainable meetings, guidance, and service. Through active and courageous employee engagement and a trusting and committed leadership, you will help drive change. You make a difference for people every day.

We welcome employees from diverse backgrounds and work to ensure our workplaces are accessible to all.

During the interview, you will need to prove your citizenship. You can do this with a passport or a personal certificate along with an ID document. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must show that you have a valid work permit or are exempt from the requirement to have a work permit. Employment can only occur after verification of the work permit, as required by the Aliens Ordinance.

We ask you to apply for the position via the link in this advertisement. It is important that you are careful when filling out your application as it forms the basis for our selection.

If you have a protected identity, you can apply by submitting your application in writing or leaving it at our reception at Alva Myrdals Gata 3 D. Mark your application with the Recruitment Unit and the advertisement's reference number.