Vacant job

Do you want to be a valuable part of the important infrastructure that supports communities across Europe? Are you looking for a role where you can help set direction and contribute to shaping our company? Then the role of Customer Service Representative could be your next opportunity.

About the role

We are currently seeking a team member for our Customer Service department in Karlshamn.

In the role of Customer Service Representative, you will be responsible for booking transports, receiving orders, and communicating with carriers, customers, and partners. This is a fast-paced job where your problem-solving skills are often challenged by new situations.

Main areas of responsibility:

• Receive bookings from our customers through various booking methods, check booking quality, and register them in our TMS

• Communicate with customers, suppliers, carriers, and colleagues to ensure customer commitments are met

• Update and implement procedures required for operational work

• Reporting and follow-up of deviations

• Settlements

• Invoice management

• Update contracts

• Claims management

About you

We believe that the strongest teams are built on diversity and inclusion. Different opinions, skills, and personalities bring out the best in all of us.

To succeed in this role, you should have a background in logistics and transportation. Furthermore, you are accustomed to customer dialogue and understand the importance of building long-term relationships.

To thrive in this position, you need to be a team player who enjoys working in a dynamic environment, where you excel at finding the best solution for all parties. Additionally, you have excellent computer skills and are a good communicator with strong abilities to structure and plan your work. As a person, you are attentive, proactive, and responsible.

Fluency in Swedish and English, both spoken and written, is a requirement for the position.

Working at DFDS

Our ambition is to change the direction of the industry by becoming both greener and more digital. We offer you the opportunity to be part of our team and make a difference together with us.

At DFDS, our employees mean everything to us, and you are allowed to be yourself. Our ambition is to be an attractive workplace for everyone, offering challenges and opportunities for development and change. We appreciate and enable creative ideas and engagement, seeing it as a prerequisite for DFDS's success and employee development.

Join the movement and grow with us.

Does this sound interesting? Apply now!

This is a permanent full-time position, starting with a six-month probation period.

Start date according to agreement. 

Applications will be processed on an ongoing basis, which may mean that the position is filled before the application period has expired. The last application date is January 15, 2026.

It is good to know that employment with DFDS means you will undergo a background check.

If you have questions about the position, please contact Kristian Svensson at [email protected] (mailto:[email protected])

Welcome with your application!