Vacant job

Are you looking for a workplace for the future?

With us, your career is in your hands. Here you have the opportunity to steer it in the direction you dream of while being part of technological innovations that today barely exist in imagination. Innovations that we know will redraw the map of how we communicate with each other and live our connected lives in the future. Are you looking for a workplace where you can contribute to the most important thing there is - the relationships between people? Welcome to us at Telenor.

This is how you will make a difference with us

In the role of Head of Inhouse Customer Service, you will have overall responsibility for Telenor's Inhouse customer service, centrally located in the heart of our headquarters in Solna. You will lead and further develop the business from strategy to operational implementation, with a clear focus on sales, customer experience, and engaging leadership.

You will lead five direct reports and be responsible for approximately 100 employees. Together, you will create a high-performing organization where business results, efficiency, and employee satisfaction go hand in hand. The role also involves close collaboration with other leaders within customer service, other channels, and business areas.

As part of the Consumer Service management team, you will play a central role in developing Telenor's service offerings for the residential customer segment, driving improvement initiatives, and ensuring that the business remains at the forefront.

In this role, you will:

• Have overall responsibility for Telenor's Inhouse customer service

• Lead, coach, and develop team leaders and the organization as a whole

• Ensure that goals and KPIs within sales, customer experience, and efficiency are met

• Collaborate closely with other channels and functions within customer service and Consumer.

• Set direction and develop strategy for the future of the Inhouse operation

• Actively contribute, challenge, and influence as a member of the Consumer Service management team 

Are you the one we are looking for?

We are looking for someone who combines strategic sharpness with a present, inspiring leadership style. You have extensive experience leading through others and a strong background in customer service and sales – preferably from subscription-based or recurring revenue businesses.

You thrive in a fast-paced and constantly changing environment, and have a natural ability to create engagement, build strong teams, and drive sustainable results over time.

We believe you have:

• Several years of leadership experience in customer service, preferably in a similar role

• A clear business drive and a strong desire to achieve results

• The ability to switch between strategic work and operational leadership

• An unpretentious attitude and excellent communication skills

• A genuine interest in customer experience, culture, and business development

We strongly believe in the value of meeting physically to build culture, sales power, and team spirit. Therefore, our entire Inhouse operation works from the office in Solna. As the leader of the operation, you are expected to be on-site most of the time – at least 4 out of 5 working days – together with your team.

Why you want to work at Telenor We are better together. With us, you will encounter a familial and inclusive culture, a strong common value base, and leadership that gives you freedom and empowerment. We believe in giving each other trust and the freedom to act and make decisions, while also being there for each other in good times and bad. We support relationships and communities. Telenor is a community-supporting company, and here your work has a greater purpose. We create value for millions of people every day and have a customer-centric approach where human relationships are at the center.

We make room for life. Leadership based on trust and flexible working hours helps you balance work and life. We are there through all phases of life and offer security packages in the form of collective agreements, occupational pensions, wellness grants, and the opportunity to tailor insurance solutions that suit you, for your needs here and now.

We invite you to an exciting career journey. Your development is at the center, and with us, learning is part of the culture. We allocate 40 hours a year for you to deepen your knowledge, explore new areas, and grow in your role. Through Telenor Academy and other learning initiatives, you will receive the tools and freedom to shape your own career. When you want to move forward, opportunities await you throughout the Nordic region.

Apply to us today Do you want to take the next step in your leadership career with us? Submit your application today – we meet candidates on an ongoing basis.

If you have questions about the role, you are warmly welcome to contact the recruiting leader Christoffer Lundström at [email protected] (mailto:[email protected]). Please note that we do not accept applications via email.

The application deadline is January 11, 2026.

Good to know: According to Telenor's policy, we conduct background checks on the final candidate in all recruitments.