We are looking for you to join BSH's customer service team as a NORWEGIAN/SWEDISH-SPEAKING CUSTOMER SERVICE ADVISOR

WHY WORK WITH US?

• Opportunity to work in a successful company with high-quality appliances
• Exciting and challenging work with a competent team behind you
• 60% remote work
• Annual bonus based on performance
• Thorough introduction and follow-up on daily work
• Working hours are during office hours, Monday to Friday

YOUR MAIN RESPONSIBILITIES

• Provide service via phone, email, and chat for our brands: Bosch, Siemens, Neff, and Gaggenau, primarily by phone.
• Handle service and spare parts orders
• Manage various types of customer inquiries using manuals, websites, and our internal product information systems
• Provide information about products and services and guide customers
• Identify technical issues or user errors, find the cause, and offer the best solution

YOU ARE A PERFECT CANDIDATE IF:

• You are service-minded, enjoy helping people, and can empathize with the customer's situation
• You can multitask in stressful situations and make quick decisions
• You have previous experience in customer service
• You are fluent in Norwegian and have a good understanding of Swedish, or you are fluent in Swedish and have a good understanding of Norwegian.
• You can communicate in English

Workplace: Solna Business Park.

CURIOUS?

For more information, please contact Lina J Ogeheim, [email protected]

Selection and interviews will be conducted on an ongoing basis, so apply as soon as possible. Please send your CV and cover letter before January 25, 2025.

We welcome you to our team!