Vacant job

Do you have a passion for providing world-class service?

At Swedbank, you have the opportunity to:

• Be the face of the branch by offering the best possible service and interaction to Swedbank's private and corporate customers.

• The tasks are varied and include handling service matters in unbooked customer meetings and working nationally with service matters via incoming phone calls.

• Contribute to our goals through effective working methods with a strong focus on increased accessibility, customer satisfaction, and proactivity.

• Collaborate and build good relationships with colleagues within the bank to develop our customers' financial health, identify customer needs, and refer when other expertise is needed to create added value in customer interactions.

• Further develop and broaden your skills – within the bank, there are several career opportunities and personal development.

In this role, you need to:

• Be passionate about service, put the customer first, and contribute to customer satisfaction by having good business acumen and being solution-oriented.

• Have an interest in informing about our products and services to our private and corporate customers, as well as the ability to digitalize and guide customers in our digital channels.

• Have an open mind, be curious about and adaptable to new working methods.

• A strong personal drive, the ability and willingness to contribute to both individual and shared goals.

With us, you can experience:

• Personal and professional development through self-leadership and continuous growth.
• Meaningful work that positively impacts our workplace, our customers, and society.
• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.
• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions when suitable for the role.
• Benefits (https://www.swedbank.com/sv/work-with-us/compensation-and-benefits.html) such as our offerings for employee banking products, pension plans, stock-based reward programs Eken, and voluntary group insurance.

Join our team and...

you will have the opportunity to work at our service office in Linköping. You will work in an environment characterized by a high customer flow and pace. We are on a transformation journey where you are expected to be adaptable and curious about new working methods. The service office's focus areas are accessibility and customer satisfaction, and you will have the opportunity to work with service matters both locally and nationally via incoming calls. With a positive attitude and a willingness to take on new challenges, you will thrive and succeed with us. As a leader, I expect a strong personal drive and self-leadership. If you are someone who is passionate about and loves to provide world-class service, I am confident that you will thrive in my team. Welcome with your application!” - Nellie Håkansson, your future manager

In this recruitment process...

we will use the AI chatbot Hubert. Please note that a digital chat interview is a mandatory step in this process.

Information about the AI chatbot Hubert process Immediately after you submit your application, you will receive an email and SMS with a link to our AI chatbot Hubert. You are encouraged to complete the chat interview as soon as possible, no later than within the next 5 days.

The purpose of the Hubert interview is to give all candidates the opportunity to tell more about their skills and experiences. We also want to ensure that the assessment is done in an objective and structured way based on the profile we are looking for. We strive for a fair and transparent assessment in the recruitment process.

GDPR & Privacy Your privacy is important to us. All processing of personal data is done in accordance with GDPR. Information on how we handle candidates' personal data can be found here (https://jobs.swedbank.com/privacy_policy).

We look forward to your application by 2025-12-19

Location: Linköping

Recruiting manager: Nellie Håkansson

We may start the selection process during the application period and welcome your application as soon as possible.

We have made our selection method for recruitment and therefore kindly ask for no contact with advertisers or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or identity, ethnicity, religion, or disability - everyone is welcome.

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