Service Desk Technician for Aeronautics IT

We believe that progress and opportunities are best created together. Welcome to a place where collaboration makes a difference.

Your Role

Aeronautics IT is on an exciting journey of change! We want to challenge, develop, and transform ourselves while preserving what works well in the technical areas we deliver. We are now starting our own Service Desk for Aeronautics users in red environments. Are you a curious person with an interest in learning more about IT and a personal drive?

Join us and help create the future of Aeronautics IT!

As a Service Desk Technician with us, you will be an important person in the team responsible for the support flow of various types such as incidents, orders, changes, and monitoring. You are our face to the outside world and the first point of contact for Aeronautics users. The tasks require high demands on accuracy and security thinking in all the work we perform.

Your tasks will include:

• Phone support & user contact
• Logging of cases in the support system
• Monitoring of IT environments
• Account and permission administration
• Administration and troubleshooting within Linux and Windows server platforms

Support trips within and outside Sweden may occur, and work may sometimes take place in the evenings and on weekends.

Your Profile

We are looking for someone with a few years of experience in Service Desk, Call Center, or IT-related operations and support, preferably with a focus on customer support, monitoring, troubleshooting, and account and permission administration. You enjoy working independently but also value collaboration with colleagues to improve and streamline work routines.

As a person, you are meticulous, responsible, curious, and passionate about providing good service to colleagues in need of help. You are comfortable speaking on the phone and contacting users for troubleshooting. It is important that you find it rewarding to discover smart technical solutions to improve and streamline work. Additionally, you are punctual and keep your promises.

You need to have good knowledge in the following areas:

• Customer support & user contact
• Logging of cases in the support system
• Monitoring of IT environments
• ITIL framework
• Swedish and English in speech and writing

It is an advantage if you have knowledge or experience in:

• Administration and troubleshooting within Linux and Windows server platforms
• Identity management, account & permissions

Since travel may occur in the position, having a driver's license is also advantageous.

We are working with ongoing selection, and the position may be filled before the application period has expired. Welcome with your application today!

The position requires you to undergo and be approved according to the applicable regulations for security protection. For positions where Saab has requirements for security classification, this may, in some cases, involve requirements for certain citizenship.

What You Will Be Part Of

Discover endless possibilities. Take on challenges, create smart innovations, and upgrade your skills. This is a place for clever thinkers, brave pioneers, and everyone in between. Together we achieve the extraordinary, each bringing their unique perspective. Every contribution counts.

Saab is a leading defense and security company with a mission to help nations protect their populations and contribute to the safety of people and communities. With 26,100 talented employees, Saab develops technology and solutions for a safer and more sustainable world.

Saab develops, manufactures, and maintains advanced systems in aeronautics, weapons, command systems, sensors, and underwater systems. Saab has its headquarters in Sweden but operates globally, being part of many nations' defense capabilities. Read more about us here.