Insurance Officer at the Swedish Social Insurance Agency

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor each year. It is everyone’s tax money that we manage. It is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Case Management, Calculations, and Customer Contact

As an insurance officer, you are a state employee with an important mission: to investigate so that the right person receives the right compensation at the right time. Housing supplements can be applied for by those who have been granted sickness or activity compensation. You will handle and make decisions regarding the size of the housing supplement and whether it should be paid for a limited time or indefinitely. You will investigate and perform financial calculations regarding housing costs, income, capital income, and assets, and you will be responsible for the administration of disbursements. Contact with the insured occurs both by phone and in writing. Here, it is important that you show engagement, inform, and provide feedback. You will be in contact and collaborate with, among others, the Tax Agency, Social Services, and property companies. As an insurance officer, you will handle confidential information, which places higher demands on proper handling. Therefore, it is important that you, who will work with us, have a high security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous working method
• is confident and trustworthy, even in stressful situations
• has good communication skills, both verbally and in writing
• collaborates effectively with others to achieve common goals
• has a good ability to use a computer as a working tool.

It is meritorious if you have

• worked with case management and made decisions that affect individuals
• worked with financial calculations.

We place great importance on your personal qualities.

Other

Multiple positions, permanent, full-time, with start date according to agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. There is an opportunity for remote work if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Kalmar.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact Persons

Manager: Eva Medrala, 010-115 82 72 (for questions about the position). HR Specialist: Sara Norberg, [email protected] (mailto:[email protected]), 010-113 44 07 (for questions about the recruitment process). ST: Kalle Greiff, 010-118 31 14, Saco-S: Tobias Schelin, [email protected] (mailto:[email protected]), Seko: Eliza Grundström, 010-115 34 02.

Application

Welcome with your application no later than January 4, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank-ID, please call the HR specialist named in the ad for assistance with submitting your application.

In everything we do, we will act based on the principle of equal value for all people, legal certainty, and good service.