Job Advertisement: Customer Support Agent at BookBeat

If you are motivated by providing excellent service, have previous experience in customer service, and speak and write fluently in Dutch & Swedish, there is now an opportunity for you to take on the role of agent in BookBeat's support team. This is a perfect part-time job for students as you can work from home with a flexible schedule. We welcome your application!

ABOUT THE POSITION

Currently, BookBeat's support team consists of a mix of German, Swedish, Polish, Dutch, Danish, and Finnish speaking support agents who work together to provide the best possible service to BookBeat users. The need is long-term, and shifts are primarily scheduled during daytime on weekdays, but weekends/public holidays may also be relevant. The role is flexible as you can work from anywhere and is therefore not tied to an office.

As a customer support agent, you will primarily respond to questions from Swedish customers in BookBeat's web-based support system. This may include questions about how the service works, technical issues, account settings, sales inquiries, etc. You will have ready-made email templates for the most common questions to assist you in your responses to customers.

RESPONSIBILITIES

• Respond to incoming inquiries regarding content, account settings, and sales from the company's customers via email.

WE ARE LOOKING FOR YOU WHO

• Is a student and has at least one year left of your studies
• Has previous experience in customer service and administrative work
• Has excellent knowledge of Dutch and Swedish, both spoken and written

It is also highly meritorious:

• If you speak and write fluently in Finnish, German, Norwegian, or Danish

To succeed in this role, you have the following personal qualities:

• Service-oriented
• Problem-solving
• Self-driven

As a person, you are interested in literature and skilled at expressing yourself in writing. You are curious about how things work and have a good sense of customer service and customer interaction. Since the work is independent, it also requires good problem-solving skills, being communicative, and having the courage to take your own initiatives.

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.