Do you want to be part of our happy team helping customers before and after their journey on the Øresund Bridge?

With us, you get to contribute to an outstanding customer experience!

About the position

As a Customer Center Employee, you will work in an open office environment alongside service-minded colleagues. You will experience a fast-paced environment and respond to our customers' inquiries via phone and email. The most common inquiries include pricing, invoices, complaints, and refunds.

Øresund Bridge's customers speak Swedish, Danish, and English. It is a requirement that you have a good understanding of all the aforementioned languages and are comfortable speaking Danish, as the majority of customers are Danish-speaking. Your working hours will be Monday - Friday 08:45-17:15.

Your main responsibilities will include:

• Focus on an outstanding customer experience
• Achieving set KPIs
• Handling incoming calls via phone and responding to emails
• Other administrative tasks, such as mail handling and registration

The position as a Customer Center Employee is a consulting assignment as needed via Adecco, where we are looking for someone who can start immediately. Your employment will begin with thorough training. We are working with ongoing selection, and the position will be filled as soon as we find the right person.

About you

We are looking for someone who is service-minded and seeking a long-term need-based employment. You will work as needed during the semesters and be available to work more during holidays. You have previous experience in customer contact, and if you have worked in customer service, this is an advantage.

To succeed in the role, you need to have good communication skills, be able to build relationships easily, be solution-oriented, and adaptable. Since you will be working in multiple systems, it is required that you have good computer skills and are a quick learner. To thrive in the role, you need to have a positive attitude and contribute to a good atmosphere in the workplace.

Important for the position:

• You are currently a student or have another main occupation of at least 50%
• At least two semesters left of your studies
• Available to work two days a week, as well as full-time during Christmas and summer
• Previous experience in service
• Good knowledge of Swedish and English
• Understand and can make yourself understood in Danish

Desirable for the position:

• Experience in customer service where you have handled inquiries via phone, email, or chat
• Fluent in Danish, or Danish as a native language

Note! The start date for this position is January 2026. The position starts with training held on the dates specified below. It is important that you ensure you can participate in all six days:

Week 2: Wednesday, Thursday, and Friday (09:00-16:00)
Week 3: Monday, Tuesday, and Wednesday (09:00-16:00)

About Øresund Bridge

We can offer an exciting and diverse position in a visionary and dynamic Danish-Swedish workplace, which is the hub of a vibrant region where you can influence development. We are 145 employees working to make Øresund Bridge the best way to experiences and opportunities on the other side of the Øresund. Our employees create opportunities for our success. Our organization is characterized by proactivity, willingness to change, and openness. A well-functioning collaboration is a prerequisite for achieving our goals. Therefore, we at Øresund Bridge are helpful bridge builders.

Contact Information

If you have questions about the recruitment, please contact the responsible recruiter:

Sofia Fahlén at [email protected] (mailto:[email protected])

If you have questions regarding registration, please contact support at [email protected] (mailto:[email protected])

Welcome with your application!