Vacant job

Are you a communicative and solution-oriented customer service person who is comfortable handling technical questions, quote requests, and drawing materials? Are you experienced in guiding both builders and retailers in the right direction and creating a smooth customer journey from the first contact? Then you might be Elfa's new customer service representative with a focus on projects.

JOB RESPONSIBILITIES

As a Customer Service Representative with a sales focus at Elfa, you will be an important part of our customer-oriented team. You will have overall responsibility for selected customers and projects, from quote requests to delivery, and work both administratively and sales-driven. You are the link between the customer, the sales organization, and internal functions, contributing to creating a smooth customer experience and strong relationships. Main job responsibilities:

• Be responsible for order reception, registration, and follow-up of customer orders via CRM and digital portals.
• Handle questions, requests, and complaints from retailers, customers, and consumers regarding products, deliveries, complaints, and invoices.
• Create quotes and quote materials, as well as proposals and solutions, and then follow up on quotes with the customer.
• Work closely with Key Account Managers and salespeople to develop customer relationships and drive sales.
• Be responsible for communication with builders, construction companies, property managers, retailers, and house manufacturers.
• Contribute to the improvement of processes, routines, and tools, and work towards the department's common goals.

You have a key role in the company with several points of contact, something you enjoy and that fits both your professional and personal profile.

PERSONAL QUALITIES AND QUALIFICATIONS

To thrive in the role of Customer Service Representative, you are a team player who truly values high service quality and has a clear sales drive. You work in a structured and meticulous way, where both communication and long-term relationships are in focus. We are looking for someone who:

• Has previous experience in customer service, order administration, or sales support - preferably in a product-intensive environment.
• Is sales-oriented and service-minded with a good ability to create long-term customer relationships.
• Works in a structured and meticulous manner and can handle multiple cases simultaneously.
• Has good system knowledge, especially of CRM systems and Microsoft Office (primarily Excel).
• Has very good knowledge of Swedish and English in both spoken and written form.
• Knowledge of German, French, or Danish is an advantage.
• Has a positive, proactive attitude and enjoys teamwork.
• Preferably has experience in reading drawings or interpreting project documents within the construction industry.
  

We offer

• A varied and developing role where you combine service, customer contact, and sales.
• Opportunity to grow in a market-leading company with a strong brand and engaged colleagues.
• An innovative and collaborative corporate culture where your ideas are valued.

The role is perfectly suited for you if you are both sales-oriented and attentive, are meticulous and structured in your needs analysis, and excel in customer relationships, service, and delivery precision. Welcome to us at Elfa!

ABOUT THE POSITION

The position is a consultancy assignment that starts with a 6-month employment via Eterni, with good chances of extension or permanent employment thereafter. Working hours are daytime, Monday to Friday, and you will work in a wonderful team at Elfa's headquarters in Malmö.

OTHER

Applications via email are not processed due to GDPR, please apply for the position at www.eterni.se. We work with ongoing selection, so do not wait to submit your application.