Vacant job

At the service office in Falköping, we are about four employees and are part of the office area Office Area 7 West Flexible Offices. We work in a service-oriented manner where you and your colleagues take joint responsibility for your assignments and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work is to guide customers in using the collaborative authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you have the support of various authorities' IT systems. In addition to introduction and training, time is set aside each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will also work at other service offices, including Ulricehamn and Alingsås, which may sometimes happen at short notice.

Here you can watch a film about the role of a service officer (On Platsbanken: to watch the film, please go to the job advertisement at www.statensservicecenter.se/lediga jobb and then click on the link in the advertisement text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive attitude and the ability to quickly acquire new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• At least two years of experience in a service profession where you have informed and guided customers in personal meetings during the last ten years.
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other

The position is a full-time temporary position until 2026-08-31. Start date is negotiable. We do not have the option for remote work. As an employee, you may also be assigned to emergency duties based on national defense needs.

We welcome your application, including your CV and cover letter, by December 7, 2025. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 51.

Statens servicecenter

We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. Statens servicecenter has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you will have opportunities for professional development, career advancement, wellness grants, and wellness hours each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contributions to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we adhere to six principles to achieve good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also an emergency authority within the economic security sector. Together, we are 1,500 employees.

Statens servicecenter promotes a discrimination-free workplace with increased diversity and equality.

We have made a medieval for our advertisements and kindly ask for no contacts from media and recruitment companies.