Vacant job

About the Position

Do you want to help develop services by creating as much customer value as possible for the users of the Swedish Armed Forces?

Do you want to work for continuous improvements and drive new orders and additional orders to completion?

Do you have your own drive, are used to acting and making your own initiatives and decisions?

Are you clear in your communication with others?

If so, you are welcome to apply for the position of Service Manager at the Operations Unit in the Swedish Armed Forces' Telecommunications and Information Systems Command (FMTIS), located in Örebro or Arboga.

Main Responsibilities

As a Service Manager, you will work with a larger number of services across all branches of the military, where you will be the cohesive force for the organization's delivery and write agreements that define and describe the specific commitment. You will coordinate and ensure that the organization has the right conditions when new services are added or when changes to existing services occur.

You will belong to the Production Department, which is responsible for developing, describing, and following up on our processes with the goal of having functioning systems that meet the agreed requirements. You will be part of an engaged section consisting of service managers, managers, technical project coordinators, and production administrators who all work together within established processes. You will collaborate with various parts of our organization, such as orderers, operations, service desk, and management.

Other Responsibilities Include:

• Participating as a representative in preparation meetings
• Creating and maintaining agreements (SLA/OLA)
• Creating budgets for services in the production plan
• Continuously working on improving methods/routines for overall coordination of services and capabilities
• Being involved in ongoing work regarding operations and maintenance plans and creating conditions for the needs in the plans to become a reality
• Handling incoming tasks that involve production/efforts from the FMTIS staff to the FMTIS Operations Unit
• Providing data to orderers for investment budgets regarding turnover or new procurement of materials in dialogue with the management units

We Offer You the Following

The Swedish Armed Forces has a strong value base built on Openness, Results, and Responsibility. Our employees have several different benefits, including:

• Competence development based on the needs of the organization and your career goals.
• Three hours of training per week during work hours, at our own training facilities or where we have agreements.
• Good work-life balance with flexible working hours and 28 - 35 vacation days depending on your age.
• Salary supplements during parental leave and VAB
• You will be part of a section that lives with constant development and high pace, as the Swedish Armed Forces and our unit undergo significant growth.

Qualifications:

• Post-secondary education with a focus on IT/data or equivalent knowledge assessed by the employer as equivalent
• Good experience working in Excel and MS Office
• Experience in delivery responsibility and collaboration with suppliers and internal customers
• Driver's license *B* manual transmission

Personal Qualities:

We are looking for someone who wants to work in teams and functions where you have a strong drive to move forward together with our orderers. You have a forward-leaning attitude, being curious and ambitious. Structured with a good ability to independently organize your work in our systems and applications. You have the ability to make decisions and act under pressure.

We see that you have an outgoing and social profile as you have close contact with our orderers and colleagues internally, where your relationship-building is a success factor.

Your commitment to delivering results and creating value with our services within the unit is crucial.

You have a willingness to see opportunities and contribute to a positive development of the organization, as well as a very good ability to communicate in both speech and writing.

Great emphasis will be placed on personal suitability.

Meritorious:

• Several years of work with IT systems and their components within a larger organization or authority
• Experience working in public sector or larger companies
• Knowledge of the Swedish Armed Forces' operational management system, financial functions, and maintenance organization
• Project management training
• Experience leading others without necessarily being a manager

Other:

Location: Örebro or Arboga. Periodic travel within the country may occur. It is excellent to commute from nearby locations by train/car.

Within the Swedish Armed Forces, the position is referred to as Service Manager.

We are looking for a person for this role.

The position is a permanent full-time employment as a civilian employee and begins with a six-month probationary period for those who are currently not employed by the Swedish Armed Forces.

Start date according to agreement. The target is to start in the first quarter of 2026.

Inquiries:

If you would like to know more about the position, you are welcome to contact the recruiting Section Manager Peter Carlbark at phone 076–611 06 49.

Welcome with your application by 2025-12-14.

Your application should include a CV and a cover letter explaining why you are suitable for this position.

Applications for this position will only be accepted via the Swedish Armed Forces' website.

Information about the Swedish Armed Forces and the recruiting unit:

The Swedish Armed Forces' Telecommunications and Information Systems Command, FMTIS, ensures the Armed Forces' ability to communicate and lead - around the clock, all year round.

The unit has a collective responsibility for the Armed Forces' technical command systems that support military operations at sea, on land, and in the air - in Sweden and abroad. The unit has nearly 2000 employees at more than 32 locations across the country. Read more at https://jobb.forsvarsmakten.se/fmtis (https://jobb.forsvarsmakten.se/fmtis)

An employment with us means placement in a security class. Usually, Swedish citizenship is required. A security screening with a background check will be conducted before employment according to Chapter 3 of the Security Protection Act.

With employment follows an obligation to be assigned to war service and to serve abroad. The implications of this vary depending on the type of position.

To the application for employment, a CV and a cover letter must be attached. If you proceed in the employment process, certified copies of grades and certificates must always be presented.

Calls from external recruitment companies and sellers are not welcome.