Customer Service Representative at Bonnier News in Norrköping

Bonnier News is always on the move. There is always a lot happening with us and we are growing rapidly. We now need to strengthen our organization with more customer service representatives for our office in Norrköping. We are looking for someone who wants to work part-time, perhaps alongside studies or another job. If you have previous experience in customer service or sales and are looking for a varied job in a positive and developing environment, you should definitely read on.

As the largest media company in the Nordics, Bonnier News helps citizens and organizations function in a democratic society. Our journalists report, investigate, and tell stories about the issues of our time. We inspire and create business through meetings, products, and services. All of us who work here, from the journalist in the north to the customer service manager in the south, contribute different perspectives so that we can fulfill our mission and advance the free word. Together.

About the Position

Our customers subscribe to one of Bonnier News' titles, such as Dagens Industri and Privata Affärer. In your role as a customer service representative, you will support inquiries regarding payments, subscriptions, complaints, etc. You will answer customer questions and concerns and offer upselling, aiming to find the best possible solution for the customer.

In this role, it is of utmost importance that you provide first-class service to the customer during both the contact and the subsequent administrative work. A computer will be your primary working tool as you mainly receive your customers via phone and manage subscriptions in various systems. We always strive to resolve the customer's issue on the first contact. We want to provide a positive customer experience and create added value for both the customer and the company.

We are looking for someone who has

• Completed secondary education.
• Experience in customer service and/or sales.
• Good ability to express yourself verbally and in writing in Swedish and English.
• Good IT skills and system familiarity.
• Experience in customer service or similar roles is an advantage.

Who are you?

At Bonnier News, we value personal qualities highly. We believe that you who are applying are a true “doer” driven by making things happen and creating high-quality results. Furthermore, you are solution-oriented and have a good ability to independently structure your work. Teamwork is something we value, and we hope you can contribute energy to the entire group. You are also a good relationship builder, which will benefit you in your customer contacts as well as internally, as we often collaborate between brands and departments.

Our values - Engagement, Integrity, Transparency, and Business Acumen - permeate the entire Bonnier News operation. With Sweden's strongest media brands behind us, there are many possible career paths within the group. We offer a generous wellness allowance and are of course affiliated with a collective agreement.

What we offer

With us, you will have a challenging and varied everyday life, where you, together with your team, contribute to a service level that exceeds customer expectations. All of this takes place in a fun workplace where competitions, various activities, and a wonderful community are included.

Additional Information

You will report directly to your team leader, and we are located in nice premises at Prästgatan 12 B in Norrköping. The position is part-time. Salary according to collective agreement. We apply a 6-month probationary period. Selection is ongoing. If you want to know more about how our recruitment process works, you can click here!