Vacant job

About the Company

KONE's Swedish history dates back to 1887 when the first hydraulic passenger elevator was installed in Stockholm by Graham Brothers, which later became part of KONE. In Sweden, KONE has about 1,000 employees spread across 28 offices nationwide, from Malmö in the south to Kiruna in the north. The head office is located in Kista, which also houses our customer center that is staffed 24/7, all year round – always available for quick assistance and service.

Together with our partners and customers, we help make Sweden more accessible! We are proud partners of projects such as Mall of Scandinavia, Gothia Tower, and Turning Torso. We are equally proud to assist thousands of housing associations and property owners across Sweden with planning, service, preventive maintenance, and modernization of their equipment.

Your Role

We now have an exciting opportunity for you to become an important part of the KONE team in Kista! We are currently looking for a dedicated and confident customer service/alarm center employee who will play a crucial role in ensuring smooth and secure communication with our customers. This exciting role offers a long-term consulting assignment through Clevry, and you will be a key person in handling important calls and situations.

Your work will be varied and dynamic. You will be the first line of contact for KONE's corporate customers and housing associations regarding fault reports and other matters. Additionally, you will play a crucial role in handling alarm calls from individuals in crisis situations, such as being trapped in elevators or similar.

Main Responsibilities

• Identify and assess security situations and provide clear and relevant instructions for handling them.
• Follow and drive cases all the way until they have been handed over and accepted by technicians.

Start: Immediately

Scope: Full-time, 100%

Working Hours: Monday - Friday 08:00-17:00

Office: Kista

This is a consulting assignment through Clevry for an initial period of 12 months with very good chances of extension.

Your Profile

We are looking for someone with a genuine interest in customer service, and it is advantageous if you have previous experience in similar work. We believe that you are meticulous and independent in your work while being a team player with a positive attitude. In addition, you are also a natural problem solver and have the ability to remain calm in stressful situations.

If you thrive in a dynamic environment where you can be the hero behind every call, where your empathy and decision-making make a real difference, then this is the perfect role for you!

Recruitment Process

In this recruitment process, KONE collaborates with the consulting and recruitment company Clevry. Once you have applied, you will gain access to a self-assessment test. We recommend that you complete the test in conjunction with your application. During the interview with Clevry, the test results will be discussed in more detail.

We apply rolling selection, and the position may be filled before the application deadline. We warmly welcome your application today!

Note! We only accept applications via our platform and do not respond to applications sent via email.

About Clevry

For over 30 years, Clevry has been at the forefront of a more soft skills-driven workforce within talent acquisition, assessment, and advisory. We are global with clients, consultants, and candidates from North America to Singapore, with headquarters in Brighton, Stockholm, and Helsinki. Our 150 soft skills-certified recruiters, business psychologists, and experts are always at your service.

Feel free to follow us on LinkedIn Clevry Sweden (https://www.linkedin.com/company/clevry/mycompany/)