Vacant job

IT Service Manager – responsible for the development and operation of the secure IT environment of the future.

With increased uncertainty in our environment, we need to protect and develop our IT environments. New requirements and increased risks mean that we are now strengthening our delivery and building a robust structure for the future. In this assignment with our client in Linköping, you will play a key role in future-proofing a secure and stable IT environment for a client in the defense industry.

As a consultant at Eccera, you will have a secure employment and gain valuable work experience through assignments with our clients. Your consulting manager will support you in your development, where you will continuously gain new experiences and knowledge. An excellent opportunity to advance your career.

As an IT Service Manager, you will be responsible for one or more services that are central to the customer delivery. You will be the spider in the web, responsible for both operations and development, with a holistic perspective in focus. The role involves close dialogue with the customer and collaboration with DevOps teams that deliver the security capabilities included in each service.

Your areas of responsibility:
· Develop a roadmap for the service and ensure it aligns with the overall strategy
· Document the service and create a management plan including budget for operations and development
· Create conditions for automation and suggest improvements
· Analyze the service from a lifecycle perspective
· Follow up and report outcomes and forecasts

To succeed in this role, you need to be a good communicator and easily collaborate with both technical teams, customers, and authorities. You combine analytical skills with a genuine security mindset and have the ability to weigh different options and present them to decision-makers at various levels. You also have a technical understanding of IT and infrastructure, which allows you to drive requirements and improvements forward.

Desirable experiences:
· Workplace hardware
· Support flows/ITIL
· Thin clients and VDI
· Jira & ServiceNow
· Procurement of licenses/hardware
· Serviceification and process development
· Requirement tracking

Other
The position is located with a client in the defense industry and requires a security clearance according to applicable regulations.

At Eccera, you will get the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills with the right assignments as you advance. We regularly conduct exciting and fun activities where you as a consultant get the chance to meet and socialize with your colleagues in pleasant and relaxing settings.