Vacant job

As an employee in this role, you will become an important ambassador for our client and the first point of contact for their customers. Here, world-class service is delivered, where you provide tailored and personalized service based on the customer's unique needs over the phone.

The customer service team's tasks primarily include handling customer inquiries via phone; for example, questions about invoices, insurance, and benefits related to the company's various card products.

The important thing is above all how to do the above: with the customer experience in focus!

To succeed in this role, we see that you:

• Speak and write fluently in at least two of the languages Finnish, Swedish, and Norwegian.
• Speak and write fluently in English.
• Have a complete high school diploma.
• Have 1-2 years of experience in a service role, such as customer service is an advantage.
• Are comfortable using multiple systems to provide service.
• Enjoy working via phone as your primary tool.

We place great importance on your personal qualities. We are looking for someone who:

• Is communicative, solution-oriented, and enjoys working in a team.
• Has a service-oriented attitude and the ability to listen to the customer's needs.
• Has strong analytical skills and thrives in a fast-paced environment.
• Is goal-oriented and results-focused; driven by working towards set goals and KPIs.
• Appreciates feedback and sees it as an opportunity for personal development.
• Is flexible and adaptable in a dynamic work environment focused on change and development.

We consider it an advantage if you have previous experience in:

• Making risk-based decisions, ensuring compliance with regulations, collecting overdue payments, and documenting important information.

The company is known for providing exceptional customer experiences and for its commitment to diversity and inclusion. With our client, you will have the opportunity to work with many colleagues in a dynamic and supportive work environment that promotes both personal and professional development.

When you become part of the customer service team, you will learn and grow; here, a career journey is created that is unique and meaningful for you - with benefits, programs, and flexibility that support you both personally and professionally. You will be recognized for your contributions, leadership, and impact, where every colleague has the opportunity to share in the company's successes. Together, you win as a team, striving to uphold corporate values and the promise to provide the world's best customer experience every day. And this is done with the utmost integrity and in an environment where everyone is seen, heard, and feels included.

• Scope: Full-time 40h/week, initially through a consulting assignment but with good chances of extension and direct recruitment by our client
• Employment type: Consulting agreement via OIO
• Working hours: Office hours 8-5, weekdays without weekends. With the possibility to work hybrid 2 days/week.
• Benefits: Consulting agreement with a fixed monthly salary, generous wellness allowance, advance vacation, and pension
• Start date: By agreement

Apply today! Selection is ongoing, and positions may be filled before the application deadline. The recruitment process is managed by OIO.

Welcome with your application!

About OIO

Our passion is to help you find the right role and workplace. We are also aware that you are selective and choose carefully for your next career step, and we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, straightforward employment terms and a present leadership, we actively work with your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.