Are you the one we are looking for?

Are you a service-oriented and responsible person who enjoys working in a fast-paced environment and meeting people from all over the world? Do you want to work in Björkliden, one of Sweden's northernmost ski resorts, where quality and guest satisfaction are the focus? Then we have the job for you! As a receptionist, you are the face of the hotel. You greet guests at the entrance, handle check-ins and check-outs, manage bookings, answer questions, and provide tips about both the facility and the area.

We are now looking for someone who wants to work as a receptionist and together with us make an extra effort to create a wonderful experience for our guests.

Responsibilities

Our receptionists are our guests' security and work with classic reception tasks such as check-ins and check-outs, switchboard, email, bookings, guest information, and cash handling. You work at the heart of the hotel, so an important part of your job will be to ensure that information and collaboration function between our departments. Since we are at a mountain facility, flexibility is required, and you must be able to answer all kinds of questions from guests, but you will learn that on-site.

Your Profile

We are looking for someone who is communicative, meticulous, and structured. You enjoy customer contact and are used to interacting with customers and guests; your most important quality is a strong service mindset. It is natural for you to maintain a high level of service and good hospitality. You solve problems with the customer in focus, take initiative, and can work independently. You handle large amounts of information, so it is important that you can absorb and sort it to convey relevant information and ensure the customer's best interests.

You should be able to express yourself fluently in both spoken and written Swedish and English. Additional languages are a plus.

Previous experience as a receptionist is an advantage, but other service professions are also welcome. If you have previously worked with the booking system Picasso or another booking system, that is a clear advantage.

About Us

Lapland Resorts AB – the hub of tourism and ski resort operations in Northern Sweden. We are a hotel chain focusing on nature and ski tourism, as well as conferences and events. Our goal is to provide our guests with a complete experience with the best service, the best accommodation, and exciting events. Our facilities are the natural gathering points for mountain hikers, fishermen, and skiers. In addition to hotels, our guests can choose to stay in cabins or at our campsite.

Read more at laplandresorts.se (https://laplandresorts.se)

The Position

• Employment type: Seasonal employment, with a chance for extension.
• Extent: 80-100%
• Location: Björkliden/Riksgränsen
• Start date: By agreement
• Accommodation: Staff accommodation available

Application Deadline

We are recruiting continuously – do not wait to apply.

Our application process is digitally advanced and allows you to apply directly from your mobile in just a few minutes without a CV or cover letter. Instead, you will answer some questions about your experience and skills and make a short video presentation. We use the latest technology to ensure a fair assessment of all candidates.

Later in the process, we will ask you to upload your CV. Therefore, keep a close eye on your email – and remember to check your spam folder as well – as this communication may sometimes end up there. It is important to understand that you apply without a CV initially, but to proceed in the process, you will need to upload your CV later.