Front Desk Agent at ICEHOTEL

With us, you get the chance to meet guests from all over the world, create memories for life, and develop in an environment like no other. ICEHOTEL is a hotel, an art exhibition, and an experience. The operation consists of both traditional hotel rooms and cabins, Icehotel 365 which is a hotel at night and an art hall during the day, as well as from mid-December to mid-April our winter hotel built of snow and ice.

About the role

As a Front Desk Agent, you are our face to the world and the first person our guests meet. You are responsible for creating a warm, welcoming, and professional experience from the very first moment. In addition to working at the reception desk, you will also work in the office with booking inquiries and assist our guests via phone and email to ensure they have the best experience possible. In this position, we are looking for someone who wants to work both in reception and more administratively with bookings.

Your main responsibilities include:

• Check-in and check-out of guests
• Answer questions and provide information about the hotel, activities, and the surrounding area.
• Manage bookings, update the booking system, and follow up with guests
• Various administrative tasks and daily routines at the reception
• Email and phone contact with our guests
• Above all: taking care of our guests and ensuring a memorable stay

Who are you?

We are looking for someone who is genuinely service-oriented, positive, and solution-focused. You enjoy working in a team, are flexible, and take initiative. Good computer skills and technical understanding are a must. Previous experience in reception, customer service, or sales is an advantage.

Since many of our guests are international, you need to be able to communicate fluently in both Swedish and English, both spoken and written.

Employment:

Permanent position with a 6-month initial probationary period, full-time (100%). Working hours include days, evenings, weekends, and holidays. We hope you can start in January.

We offer:

• Opportunity for staff accommodation
• Try sleeping one night for free in an ice room
• Discounts on both hotel and restaurant for family and friends
• Opportunity to try our unique activities such as northern lights safari with snowmobiles

Application:

Please submit your application via our application function. The position may be filled before the application deadline – don’t wait to apply! If you have any questions, please feel free to contact: [email protected] (mailto:[email protected])

For employment, you must be a citizen of an EU country or have a valid work permit in Sweden.

We look forward to hearing from you – warmly welcome with your application!