Receptionist at Scandic Luleå

Scandic Luleå is a pleasant and welcoming hotel located just ten miles from the Arctic Circle, with a short drive to Luleå city center and beautiful walking areas. Here, our guests can enjoy Norrbotten delicacies in the restaurant and watch the Northern Lights dancing across the sky.

Our guests are our top priority, and delivering service to them at a very high level is our main focus. We achieve this through a strong service culture and a top-class hotel, but the most important part is those who will do the incredible work to get us there - our employees!

We are now looking for a Receptionist for Scandic Luleå.

No matter why the guest comes to us, few things are as appreciated as a friendly face welcoming them. You act as a host along with the rest of the hotel team and create a world-class guest experience.

With us, you will take significant responsibility for making the decisions necessary to satisfy the guest, and the teams develop and improve work methods and service as the world changes. We are convinced that it is when you get to develop and contribute all your skills and experience that we exceed the guest's expectations. On top of that, we have fun at work!

So bring your experiences, your commitment, and your way of thinking to us - and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

As a receptionist, you are responsible for ensuring that our guests receive world-class service. You are the spider in the web who ensures that the guest is always the focus. You go through the arrival list and pay attention to the details. You ensure that the guest's wishes are fulfilled. You always have a smile on your face and a creative solution up your sleeve. You solve most issues and are a star at turning an unhappy guest into a satisfied one. Your workplace is our lobby, as that is where you meet the most guests. Your responsibilities also include administrative work, safety tasks, and sales work.

The work in reception involves checking in and out hotel guests, welcoming them, and providing the information they need about their stay. You handle bookings in the Opera Cloud system and manage administrative tasks related to guests and safety. All work is done with guest satisfaction and sales in focus.

Who are you?

To fit into this role, we believe you have well-developed social skills and can handle many different things happening simultaneously. It is very important that you can convey good hospitality to the hotel’s guests. You should enjoy working at night and independently.

You also have experience and knowledge of using a computer as a working tool.

Since the job largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. If you speak another language, it is an advantage.

However, the most important thing is your personal qualities and attitude. To fit into the role, you need to be a responsive and unpretentious team player who takes great responsibility for your tasks and the overall result.

Information about the position

The position is a temporary part-time employment.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test in the selection process.

We look forward to welcoming you to Scandic!

P.S. On our website, you can read more about our culture, what the position entails, and our benefits!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us - contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD