Aurora Village - Service & Reception Agents

Aurora Village is a new way of thinking about accommodation in large-scale projects. Driven by Strawberry Living in partnership with Adapteo for SSAB in Luleå, the concept is based on a simple idea: functionality is not enough. We create vibrant environments that endure even under high pressure – places that offer structure, care, and clarity for people working far from home.

Aurora Village sets a new standard for how the workforce of the future will live while building the future.

Strawberry Living is in an expansive phase, and now we are taking the next important step in our development through the establishment of Aurora Village in Luleå.

Aurora Village is a large accommodation facility with 2000 rooms and a full-service restaurant. The operation is designed to support the workforce involved in the extensive industrial projects taking place in the region. We aim to redefine what employee accommodation is by putting people at the center and creating a place where comfort, community, and safety go hand in hand. We are driven by proactivity, high service levels, and the courage to think differently. The ambitions and expectations for Aurora Village are high, and we are now looking for a team of fantastic Service & Reception Agents who will be central to the success of Aurora Village.

Curious about what the role entails?

• You will handle daily reception tasks and ensure a seamless guest journey – from booking and payment to personal service and guest inquiries.
• Embodiment of Aurora Village's customer promise of quality and energy in every guest interaction, uninterrupted delivery of high-quality, solution-focused customer service.
• Administrative handling of incoming guest inquiries and coordination of actions with other departments.
• Collaborate with colleagues across different departments to create a seamless, high-quality guest experience.

The positions are permanent employment ranging from 20% to 100% with a start date to be agreed upon. The roles involve varying shift work, including evenings and weekends.

Applications are processed continuously, so don’t wait too long!

Does this sound like you?

• You are passionate about delivering guest experiences that are nice, warm, and genuine.
• You are a structured person who can combine guest contact and service with administrative tasks.
• Work experience in tourism and customer service is advantageous, but your attitude and commitment to excellent customer service are what matter most.

Why become a part of Aurora Village?

• An inspiring work environment with a fast pace where your efforts will be valued. You will be part of a team that will establish Aurora Village and be the guiding stars for future projects.
• Opportunities for advancement and development within the dynamic Strawberry Living group.
• Employee discounts and special friend & family rates at our 200+ hotels.
• Four free hotel nights every year.
• 25% discount on food and beverages at our restaurants and bars.
• Exclusive offers on customer experiences, travel, shopping, and much more.

We are Strawberry. With over 245 hotels, 1600 serviced apartments, 120 restaurants, 20 spas, and much more, we create thousands of experiences every day. With market-leading Strawberry Living, urban Comfort Hotel®, warm Quality Hotel™, stylish Clarion Hotel®, cozy Home Hotel, and over 40 unique independent hotels, our guests can choose and pick. Our team of 20,000 passionate individuals from over 120 countries is what makes us grow! Strawberry is built on our core values: energy, courage, and enthusiasm.