Front Office Manager at Scandic Kiruna

In the heart of the new Kiruna, next to the city hall, one of Kiruna's most exciting buildings rises with 231 rooms, a flexible meeting offer, and a magnificent sky bar with a view of Kebnekaise to the west.

We are looking for a Front Office Manager for Scandic Kiruna.

At Scandic, everyone works together to create a world-class guest experience throughout the guest's stay. As Front Office Manager, you are the one who motivates, drives, develops, and engages everyone in the team to take significant personal responsibility for improving work methods and service as the world around us changes. We are convinced that it is when you get to develop and contribute all your skills that we exceed the guest's expectations, and we also have a lot of fun at work!

What does the role entail?

In this role as Front Office Manager, you are responsible for:

• Front Office, where you have overall responsibility for ensuring our guests receive world-class service from check-in to check-out. This means ensuring that you and your team always keep the guest in focus.

You lead and develop the operations and employees based on the company's strategy, goals, and local conditions. You have a passion for service, and through your leadership, you inspire and motivate your employees and create conditions for you to together create outstanding guest experiences. As Front Office Manager, you are also part of the daily operations, and you are responsible for planning and staffing based on the needs of the business. You are part of the hotel's management team, which means that together with your colleagues, you have overall responsibility for the entire hotel.

Who are you?

You view changes positively and have the ability to lead others through them, are flexible, and can easily see solutions and build relationships. You are a leader who sees it as natural to be present at various times and days and have a holistic perspective in everything you do. You recognize the value of collaboration, provide regular feedback, and are communicative in your leadership style. You plan your time and work purposefully towards short- and long-term goals. As a manager with us, you live by our leadership compass with Inspire, Collaborate, Build trust, and Empower as a natural part of your leadership. You embody our values and act as a role model in your position.

You have previous experience leading others in a similar role and relevant education and experience in the service industry. You have good administrative skills, experience in financial planning and follow-up, and are comfortable working with various systems. You also need to have good knowledge of Swedish and English, both spoken and written.

Information about the position:

The position is a permanent full-time employment.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the application deadline, so we ask you to apply as soon as possible. In this recruitment, we use personality tests as part of the selection process.

Bring your experiences, your commitment, and your way of thinking to us – and contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic!

We go further when differences are embraced. With us, you have the space to be yourself and develop in the direction you want, with secure conditions and fair agreements as a foundation. Bring your experiences, your commitment, and your way of thinking to us - contribute to a culture where we genuinely care: about each other, our guests, and our planet. Welcome to Scandic.

Do you share our values?

BE A PRO BE YOU BE CARING BE BOLD