Vacant job

We are now looking for new stars who want to work in customer service for Postnord at our office, TP Nordic Göteborg (Backa). This is a full-time position with a start date: 

2025-11-10

&

2025-11-19

About the position

At Postnord, you will handle incoming calls where you analyze problems and quickly, engagingly, and pedagogically solve customers' issues. Your focus will be on answering and assisting Postnord's customers with their inquiries regarding, for example, package tracking, lost items, complaints, identification questions, and general inquiries about mail delivery. Through the job, you will have great opportunities to develop your skills in customer interaction, communicate pedagogically and concisely, work goal-oriented, and collaborate well with colleagues – perfect experiences to take with you in your backpack!

Opening hours:

Monday-Friday 08:00-18:15 (During holiday periods, the opening hours may be adjusted slightly, for example, extended to 20:00).

We at TP Nordic offer you:

Paid training

Salary and benefits according to collective agreements

Wellness allowance

A cheerful and energetic workplace

Good development opportunities within your career

We are looking for someone who

Has a strong interest in helping people and making their everyday lives easier. To thrive in the role, we see that you are service-minded, professional, and meticulous. You understand and can adapt to the customer's needs while confidently guiding them to a solution. You also have a good ability to take responsibility and are motivated by and have a positive attitude towards seeking solutions. We also see that you are comfortable with a sedentary job in an open office landscape.

To thrive at TP Nordic

You appreciate working in an energetic workplace and view problems as exciting challenges. TP Nordic is a fast-growing company where individuals who deliver results have good opportunities for advancement both in Sweden and internationally; therefore, you are motivated and value personal development.

IMPORTANT INFORMATION

Once you have applied for the position, you will gain access to a digital interview with the chat robot Hubert, which takes about 10-15 minutes. We would like you to respond to the interview within 48 hours to quickly move forward in the process. Please check this article before the interview for tips and tricks: https://my.hubert.ai/advice-before-hubert-interview/en-us (https://my.hubert.ai/advice-before-hubert-interview/en-us)

The purpose of the Hubert interview is to give all candidates the opportunity to tell us more about themselves and to ensure that all candidates are assessed in the same way, regardless of gender, age, and ethnicity.

You will then be contacted by one of our recruiters.