Vacant job

Are you a service-oriented star with energy, drive, and a passion for creating great customer experiences? Do you want to be part of a rapidly growing tech company where your contributions make a difference every day? Then this might be the role for you!

About the role

As a Customer Service Specialist, you will be a central part of our Customer Success team. You will be the first point of contact for our customers and will work via chat, email, and phone to resolve inquiries, guide, and create a truly great experience. We believe you are passionate about helping people, find solutions quickly, and enjoy juggling multiple tasks.

In this role, you will:

• Have daily contact with our customers and be their trusted partner

• Handle inquiries via chat, email, and phone

• Actively contribute to developing our processes and ways of working

• Be an important part of a team that builds top-class customer satisfaction

Who are you?

We are looking for someone who is proactive, driven, and has a wonderful energy that is contagious. You thrive in a fast-paced environment where you can take responsibility and be part of an exciting journey.

We believe you have:

• Previous experience in customer service or a similar role

• Strong communication skills in both spoken and written (Swedish & English)

• A problem-solving attitude and the ability to work systematically

• A curiosity and desire to grow with us

What we offer

With our client, you will be part of a growth journey where you play a crucial role. They offer:

• A dynamic work environment in a rapidly growing tech company

• Wonderful and engaged colleagues

• Opportunities for both professional and personal development

• Office in a central location + flexibility in working methods

This is a consulting assignment for an initial 12 months where you will be employed by HERO.

Being a consultant at Hero – more than just an assignment

At Hero, you are never "just a consultant". You are an important part of our team – someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair conditions, and development that feels real.

When you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and stands behind you all the way.

We place great importance on matching the right person to the right assignment – not just based on skills, but also on values, motivations, and personality. Because when it clicks, that’s when the magic happens.

Welcome to Hero