Vacant job

Are you driven by helping and guiding others? Are you also accustomed to working with the phone as your primary tool and thrive in a goal-oriented environment? Then the role of Debt Collection Officer at Intrum could be your next challenge!

About the position

This is a full-time consulting assignment lasting six months. You will be employed by Bravura and work as a consultant at Intrum. There are good opportunities for extending the assignment.

The assignment period will be a mutual trial period where you as a consultant have the same security as an employee. For those new to the job market, consulting assignments are a great way to test different roles, make contacts, and build a competitive CV. Read more about what it means to be a consultant on Bravura's website.

About the company

Intrum is a well-known credit management company. Their mission is to create a healthy economy in society. They operate throughout Europe with around 8000 employees in 27 countries. The company has several locations in the Nordic countries and Sweden. In Sweden, there are about 450 employees, with around 200 at the office in Gothenburg. Intrum's workplace consists of a familial and goal-oriented atmosphere. We are now looking for a person who wants to be part of their Front Office department. In Gothenburg, they are located in newly renovated stylish premises, centrally located with good connections.

Job responsibilities

As a debt collection officer, you sit at the heart of the operation and have the important task of helping people achieve a healthy economy with the aim of becoming debt-free. The focus for this role is on receiving incoming and outgoing calls from end customers, primarily via phone but also via email. It can sometimes be a challenging task and places high demands on your ability to meet people in a respectful and empathetic manner. You will be offered basic training in debt collection to learn how cases should be handled, and you will also learn the company's working methods and systems. You will work alongside others in the same role as you, who value collaboration, having fun, and developing together.

• Handle incoming and outgoing calls to customers.
• Help customers achieve a healthy economy through high service and humility.

Education, experience, and personal qualities

• Previous experience in service, sales, or care and support.
• Good system and computer skills.
• Fluent in Swedish in both speech and writing, as well as basic knowledge of English.

We are looking for someone who is a social chameleon and is driven by helping people. You love challenges and are service-oriented, while also having a strong backbone and the ability to remain calm in situations with upset customers. If you have worked in service and know exactly how to make customers feel safe and open up, that is definitely a plus. You think it is important to have fun at work and value a great sense of community with a strong competitive spirit.

Other information

Start: Beginning of October Location: Johan Willins gata 6, Gothenburg Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we take down the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please feel free to contact our support by emailing [email protected] or calling 010-171 47 10, and we will assist you. Please specify which position you are referring to.

We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

#Nextgen