Vacant job

• Are you interested in working for an international and diverse company?

• Are you interested in working for a company dedicated to sustainability?

• Are you looking for a friendly and supportive team?

If so, read on!

At Hach, we ensure water quality for people around the world. Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family-friendly organization that cares about its people just as much as it cares about the environment.

We recognize that people come with a wealth of experience and talent. A diversity of experience and skills combined with passion is key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply for our positions.

We offer:

• Flexible working hours with a 40-hour week

• Career coaching and development opportunities

• A strong team with many years of experience looking forward to working with you.

The Service Support Specialist is responsible for proactively interacting with customers via phone or email to identify needs and determine appropriate actions or escalate for further review and will be based at our new office in Helsingborg, Sweden, with the possibility to occasionally work from home according to company policy.

In this role, a typical day will look like this:

• Create work orders for repairs and maintenance

• Create quotes for repairs and maintenance in our system (ServiceMax)

• Upload contracts for bench service and licenses

• Create credit notes and re-invoicing

• Collaborate with other service sellers and sales teams to improve processes; engage in the department's Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate

• Coordinate daily tasks to balance the workload within the admin team

• Ensure that we have internal instructions (SOP) for common tasks and that they are followed

The essential requirements for the position include:

• Fluent or native in Swedish

• Advanced level of English and Danish

• Previous 3 years of progressive administrative experience in a business-to-business environment, including experience working with various administrative systems and proficient use of PC and software (Office suite)

At Hach, we ensure water quality for people around the world, and every employee plays a vital role in that mission. Our core vision is to make water analysis better – faster, easier, greener, and more informative. We achieve this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you will make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You will also belong to a respectful and collaborative group that promotes career growth and professional development. You will be supported by resources that make a positive difference in your life as we at Hach value your authenticity and want your talents to shine.

Driven by the highest stakes of climate change and global health, we work together within a rapidly digitized industry to find innovative technologies that ensure the safety of our water and our environment.