Vacant job

Do you believe in providing top-class service? We are looking for someone who is service-oriented, driven by working towards set goals, and wants to help business customers find the best solutions for them. Here, you will be offered internal training, development opportunities, a great atmosphere with equally ambitious colleagues, and above all, work with relationship building and problem-solving with the customer in focus!

About the position

This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant at Telia. There are opportunities for extension of the assignment.

The assignment period will be a mutual trial period where you, as a consultant, have the same security as an employee. For those who are new to the job market, consulting assignments are a great way to test different roles, make contacts, and build a competitive CV.

About the company

Telia Company is a communications company in IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.

Digitalization has connected people and allows us to talk, listen, watch, read, and express opinions, almost anywhere in the world. Nations, companies, and individuals meet across borders and continents, around the clock and throughout the year. Telia Company provides the foundations of the digital society that are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

Job responsibilities

As a business support representative, you are responsible for the first contact with Telia's business customers. You will receive incoming calls and handle cases related to technical support. The questions are varied, and you work to find good solutions that contribute to satisfied customers. Upselling is a significant part of the role, where you work to ensure that customers have the right services for their needs through active sales.

You will receive thorough training and have continuous dialogue with your immediate manager to develop in the role. Initially, you will be trained in a technical area, and over time, your knowledge will be built up with more competencies. You will belong to a group of colleagues in the same role, and together you will work to achieve your goals and ensure satisfied customers. Over time, you will be trained in more competencies, and the role will involve greater responsibility.

Your job responsibilities include:

• Answering incoming calls and emails from business customers

• Finding solutions to customer questions and problems

• Strong focus on upselling by reviewing service offerings and finding solutions that meet customer needs

Education, experience, and personal qualities

• Completed high school education

• Experience in service

• You speak and write fluently in Swedish and have good knowledge of English

• Experience from the telecommunications industry and/or working with business customers is an advantage

As a business support representative, it is important that you are service-oriented and driven to help customers find the best solutions. You have the ability to put the customer first and are attentive and accommodating in your approach. Furthermore, you are a team player with a good ability to collaborate internally with your team and with other departments within Telia. The role requires you to take initiative and have the ability to adapt to different situations and varying tasks.

Additional information

Start: October 13 Location: Norrköping Salary: According to agreement If you have questions about Bravura's recruitment process, you can find answers to the most common questions here (https://www.bravura.se/karriar/fragor-svar/). Are you curious about how our recruitment process is structured? You can find more information here (https://www.bravura.se/karriar/). If you have questions about the position or your registration, you are welcome to contact our candidate support via email, [email protected] or phone 010-171 47 10, and we will assist you. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we are conducting ongoing selections.

Welcome with your application!