Vacant job

Are you passionate about providing great service and see yourself as a cheerful and positive person who always wants to go the extra mile? We are now looking for customer service representatives who are motivated to always find solutions.

We are looking for someone who is service-oriented, attentive, communicative, and has the ability to handle many tasks simultaneously. As a person, you are structured, solution-oriented, and a reliable team player. You are positive, full of energy, and recognize the importance of good collaboration. Customer experience is highly valued, and therefore experience in interacting with people and working with service in various settings is a merit. Furthermore, you are driven by developmental work and easily take on challenges.

Your tasks:

• Handle incoming inquiries, primarily via phone and email
• If necessary, contact distributors to resolve questions about package delivery
• Work analytically and be an important part of improvement/development work, as well as being a driving force in highlighting challenges that need to be addressed

Your profile:

• Experience in customer interaction and service
• Find joy in helping others
• Radiate positive energy and be engaged
• Experience with phone communication is a plus
• Quick to learn new systems and absorb new information
• Good technical basic skills and experience working in case management systems

About the company: Early Bird is a service that delivers what you ordered online all the way to your mailbox, both smoothly and sustainably. Early Bird delivers a million packages a month to both large Swedish e-retailers such as Adlibris and Lyko, as well as to large global companies like Amazon and Wish.

The position is a temporary role but with good opportunities for permanent employment thereafter. You will work Monday to Friday from 8 AM to 5 PM at our office located in Norsborg, Stockholm.

Do we describe you? Then send in your application immediately, we are hiring continuously!