Vacant job

Now you have the chance to apply for the position of customer service representative at SEB Kort! Are you passionate about service and enjoy working in a fast-paced environment? Do you love achieving results and are driven to solve problems? Great! Then you might be the one we are looking for at SEB's headquarters in Arenastaden, Solna. ABOUT SEB

Since our start 160 years ago, SEB has been guided by a strong belief that entrepreneurial thinkers combined with innovative companies are needed to create a better world. We are here to enable them to achieve their ambitions and succeed in both good and difficult times. We are the business engine of the bank, providing the financial expertise our organizational and private customers rely on. We do so with focus on our customers' needs, commitment to quality and trust, and an entrepreneurial mindset to continually improve our services.

Read more: https://sebgroup.com/ (https://sebgroup.com/) ABOUT THE POSITION

SEB Kort operates in all Nordic countries and works with brands such as SEB, Eurocard, and Strawberry, as well as several co-brand partners. Their card customers are found in both the private and corporate segments. Through channels such as phone, email, and Facebook, they handle over a million customer interactions annually.

SEB Kort's main goal is to deliver world-class service at every customer interaction. As a customer service representative, you will be part of a dedicated team that manages SEB Kort's products and services.

Your main tasks will be customer support via email and phone, where you will answer questions about invoices, transactions, complaints, credits, and interest rates, as well as guide customers in SEB's digital channels to always deliver the best service. WHO ARE YOU?

To succeed in this role, a strong service focus and drive to achieve results are required. You are committed to providing high-level service and engage with customers professionally. We are looking for a team player who enjoys collaboration and takes responsibility for both daily tasks and your own development.

You need to be comfortable communicating in both Swedish and English, both spoken and written. It is also important that you have an interest in digital and technical solutions, as the job involves handling multiple IT systems and guiding customers through apps and websites. Knowledge of additional Nordic languages is an advantage but not a requirement.

Furthermore, we would like you to have:

• A high school education
• Several years of work experience
• Experience in customer service or another service/sales role

PRACTICAL INFORMATION Start: By agreement Employer: SEB Kort Extent: Full-time, permanent position with an initial probationary period Salary: Individual salary setting, collective agreement applies Location: Stjärntorget 4, Solna Working hours: Office hours Contact: [email protected]

WE OFFER YOU

Workz specializes in customer service. At Workz, we provide you with thorough training in service and customer management. Once you are finished, you will become a certified customer service representative. How you advance in the company is determined solely by your own ambitions; we support you and are with you every step of the way in your development.

Our offer to you as an employee at Workz includes collective agreement terms and a dedicated operational manager who trains you and is always available to assist. Welcome to Workz!

APPLICATION We conduct tests as the first step in the recruitment process. The test will be sent to your email immediately after applying and must be completed to become a current candidate in the recruitment process.