Order Coordinator at RCO Security

Are you ready to take the next step in your career in order management and customer service? Do you also have a great technical interest and a passion for providing first-class service? Then the role of Order Coordinator at RCO Security might be perfect for you! We welcome your application today – we apply continuous selection.

ABOUT THE POSITION

RCO Security is a leading provider working with manufacturing, development, and selling services and products within access and security systems. By maintaining good relationships with its customers, RCO creates a safe, secure, and smooth everyday life – whether you need a code lock at a single door or a large integrated system for controlling access and burglary alarms in several properties spread across the country.

Founded in 1976, RCO has established itself as a leading supplier in the Nordic market. The head office is located in Stockholm, Solna, but they also have offices in Norway and Finland. In total, RCO has about 110 employees distributed across three countries, with the majority working in Sweden.

What is it like to work at RCO Security?

RCO has a work culture characterized by openness. They are open to colleagues' ideas and different perspectives, as well as to the society's constant development. For RCO, it is important to have a safe and fair atmosphere where they trust each other, as this is how they create a breeding ground for development. They work based on four values:

• We embrace tomorrow
• We build trust
• We act smart
• We grow together

Currently, RCO is looking for an Order Coordinator on a temporary basis for their support department. As an Order Coordinator, you will be part of a team of 10 people where you will be responsible for smoothly handling customer orders and quotes, while ensuring high customer satisfaction from the first contact to final delivery.

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consultant offering.

RESPONSIBILITIES

Job Duties

As an Order Coordinator, you will not only contribute to an efficient order management process but also to building and maintaining strong customer relationships and supporting the company's sales goals. In this role, you will work with:

• Receiving and registering orders: Receive and accurately register customer orders in the company's business system, including verifying product choices, prices, and delivery terms.
• Preparing and following up on quotes: Create detailed quotes based on customer inquiries and follow up to ensure they meet the customer's needs and timelines.
• Customer communication: Serve as the primary contact point for customers regarding questions about their orders and quotes, including providing updates on order status and handling any changes or special requests.
• Coordination: Work closely with logistics, production, and sales departments to coordinate order flows and resolve any issues that may affect delivery times or order quality.
• Reporting and documentation: Maintain accurate documentation of all order and quote activities in the company's case management system Zendesk.

WE ARE LOOKING FOR YOU WHO

• Has a completed high school diploma
• Has excellent knowledge of Swedish and English, both spoken and written
• Has at least one year of experience working in service, support, customer service, order management, or similar
• Has a technical interest
• Has good knowledge of Microsoft 365

It is a merit if you have:

• An understanding of basic logistics and sales principles
• Experience with business systems such as Visma or Business Central

To succeed in the role, you have the following personal qualities:

• Service-oriented
• Collaborative
• Detail-oriented
• Problem-solving
• Flexible

Due to the nature of the business, RCO Security conducts background checks on the final candidate as part of their recruitment process. You will be informed about this by the recruiting manager before a background check is conducted.

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

RCO is on an exciting growth and transformation journey with great ambitions for the future in a very expansive industry. At RCO, you as an employee will be part of shaping the future of security and access solutions and driving the shift towards a more open, secure, and sustainable society. They offer you good conditions for your development – when you grow, they grow.

Read more about RCO Security here.