Vacant job

Do you thrive in a role where the pace of work is highly variable? With us, it ranges from calm monitoring, requiring full focus, to situations in traffic that require quick action.

We are in the midst of a digitalization journey aimed at providing fast, consistent, and useful traffic information. As a traffic informant, you will have an educational, challenging, and enjoyable job with a solid introduction, training, and guidance to help you integrate into the work in the best way possible. You will start your employment with a paid training on-site in the operational environment. 

Traffic Informant Norrköping

Job Responsibilities

In the role of traffic informant, you are responsible for disseminating information both internally and externally to ensure that train passengers have good options for alternative travel during disruptions in train traffic. This can involve anything from delayed and canceled trains to platform changes. You collect and compile information about track changes, delays, vehicle problems, and contact line faults.

You will be seated in an operational environment at a traffic control center where you collaborate with several other functions. A traffic informant must be prepared for unexpected, sudden, and serious disruptions. You are a key player in local communication to relay information, and you work according to established routines and processes. The information you handle is disseminated via existing equipment at the stations and lays the foundation for information to various websites, apps, and media. It is essential that you stay updated on the traffic situation, which you do through computerized monitoring systems and good collaboration with colleagues and railway companies.

When train traffic operates as planned, you will experience calm periods where you primarily monitor and are prepared if the traffic situation changes. Since the operation runs around the clock, this means that our traffic informants work various shifts according to a schedule throughout the year and at all hours of the day, including night shifts. One of the most enjoyable aspects of this job is that no day is the same!

Additional Information

In this recruitment, web-based tests are used as part of the selection process. This is to ensure an objective and non-discriminatory recruitment process. The tests will be sent out as the application period ends, so we ask you to keep an eye on your email.

We primarily use email (from the address: [email protected]) for sending out information and invitations. Please check your inbox and spam regularly during this time to ensure you receive all information from us!

Qualifications

You have good problem-solving skills that enable you to identify problems and develop solutions from a holistic perspective. You are attentive and can adapt your communication to the recipient. It is important that you can adjust to new circumstances and situations where you work constructively and maintain your composure in stressful situations. You thrive in a variable pace as calm monitoring periods also occur. You take responsibility for independently performing your tasks and have good collaboration skills.

We are looking for someone who

• has a high school diploma
• has several years of work experience
• has very good computer skills
• has good knowledge of Swedish in speech and writing

It is an advantage if you

• have work experience in operational activities such as a traffic control center, alarm center, or other supervisory central function
• have experience from the railway industry and/or experience in communication, travel, and customer service
• can and want to work shifts that include daytime, evening, night, and weekend shifts
• are used to working uncomfortable hours such as shifts, weekends, and nights

Application

The questions you will answer when submitting your application will form the basis for the first selection we make. Unless otherwise stated in the advertisement, we would like you to attach your CV. We have stopped requesting personal letters as we do not include them as part of the selection criteria. If you have protected personal information, you should contact the responsible manager for the recruitment so that your application is handled according to special procedures. You can find the name and contact details of the manager in the advertisement.

Within Traffic, you work at the center of events to ensure that our transport system functions for all of Sweden's thousands of travelers - around the clock, year-round. We plan, lead, and monitor traffic on 98,500 km of state roads and 14,200 km of state railways. Our task is to contribute to ensuring that roads are passable, that trains arrive on time, and that traffic information is current.

At the Swedish Transport Administration, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. For that is how we best represent our society.