What does a traffic information officer do? – Tasks and work environment
A traffic information officer's main task is to provide current and accurate traffic condition information to travelers and the public. The work often involves handling questions about timetables, disruptions, delays, and service offerings within public transportation or at train stations and airports. Traffic information officers typically work at information desks, via phone, digital channels, or loudspeakers and are expected to handle stressful situations with high service standards. The work environment is often in public settings with a fast pace, where clear communication and good teamwork are essential.
Salary development over time
The salary for a traffic information officer has increased steadily in recent years. In 2022, the average salary was 31,800 SEK per month, rising to 32 500 SEK in 2023. During 2024, the average salary has increased further to 34 100 SEK, representing a total increase of approximately 7.2 % over three years. This positive salary trend can be partly explained by increased demand for service-oriented roles within public transport and larger investments in customer experience. Additionally, employers in some regions have adjusted wages to attract and retain competent staff in a competitive job market. The profession has also been influenced by digitalization and expanded responsibilities, which have increased skill requirements and salary levels.
Traffic information officer salary – comprehensive overview
- Average salary: 34 100 SEK/month
- Lowest salary: 24,900 SEK/month (men), 30,800 SEK/month (women)
- Highest salary: 39,100 SEK/month (men), 37,100 SEK/month (women)
- Hourly wage: 205 SEK
- Gender differences: Women earn 101 % of what men do (men 34 000 SEK, women 34 200 SEK)
- Regional differences: Salary levels may vary depending on region and employer
Education and qualifications
To work as a traffic information officer, a high school diploma is usually required, preferably with a focus on service or administration. Many employers also seek additional training or courses in customer service, languages, and IT systems. Practical experience from service roles or public transportation is advantageous, and some workplaces offer specific introductory programs or internal training for new employees.
- High school diploma: Focus on service, administration, or tourism
- Courses/certifications: Customer service, information management, languages
- Internship: Practical experience in service roles is valuable
- IT skills: Handling information systems and digital tools is often required
- Internal training: Many employers offer onboarding programs
Many traffic information officers meet people daily in stressful situations and quickly learn to handle both stress and unexpected events. The ability to convey calmness and clarity is often crucial for creating safety among travelers. The profession thus provides valuable experience in communication and crisis management that can be useful in many other industries.
Common benefits and compensations
Traffic information officers are often offered benefits such as shift differentials, wellness allowances, subsidized public transportation, and occupational pension. Some employers also include opportunities for further training, staff discounts, and extra vacation days. The benefit structure may vary depending on whether the employment is in the public or private sector.
Competition and challenges
The job market for traffic information officers is relatively competitive, especially in larger cities where demand for public transport and service functions is high. At the same time, digital competence and language skills are increasingly important as more information channels become digitalized. A challenge is maintaining a high level of service during time pressure and disruptions. Working hours can be irregular, including evenings and weekends, which requires flexibility. Experience from similar roles and strong communication skills are particularly valuable for standing out in the job market.
Tips for those who want to become a traffic information officer
To succeed as a traffic information officer, it is good to be service-minded and enjoy working with people in various situations. Good communication skills are essential, as the role requires conveying information clearly and calmly even under stress. Flexibility and stress tolerance are important qualities since the work often involves shifts and unforeseen events. Developing language skills, especially in English and other common languages, can provide advantages in contact with travelers. Experience from customer service or similar roles provides a solid foundation. Being solution-oriented and able to quickly adapt to changing conditions is appreciated by employers. Finally, being technically interested is an advantage, as digital information systems are a natural part of the daily work.
Key facts about traffic information officers
- Salary range: 24,900–39,100 SEK/month
- Average salary: 34 100 SEK/month
- Education level: High school diploma with a focus on service
- Typical work environment: Public settings, often shift work
- Demand: 550 job openings in the profession
Career paths and future prospects
After three to five years as a traffic information officer, there are opportunities to advance to roles such as team leader, operations coordinator, or trainer within public transport and the travel industry. Some choose to further their education to become traffic controllers, customer service managers, or transition to other service-intensive roles within the transport sector. According to the Swedish Public Employment Service's forecasts, demand for traffic information officers remains good, especially in metropolitan areas where public transport is expanding and digitalization of information flows increases skill requirements. The broad experience in customer contact and crisis management makes the profession a good springboard for further careers in service, administration, and logistics.
Frequently asked questions about traffic information officers
- What is the average salary of a traffic information officer?
- The average salary is 34 100 SEK per month.
- What does the salary range look like for traffic information officers?
- Salaries range from 24,900 SEK to 39,100 SEK depending on experience, education, and sector.
- Are there salary differences between men and women?
- Yes, women earn an average of 34 200 SEK while men earn 34 000 SEK, which means women earn 101 % of men's salaries.
- What education is required to become a traffic information officer?
- A high school diploma with a focus on service or administration is most common, often supplemented with internal training or courses.
- What is the job market like for traffic information officers?
- There is strong demand, with 550 job openings in the profession according to current statistics.
- What personal qualities are important?
- Service-mindedness, stress tolerance, flexibility, and good communication skills are crucial for success in the profession.
- Are there regional salary differences?
- Yes, salary levels can vary depending on region and employer, with larger cities often offering slightly higher wages.
