Onsite Support Technician

We are currently seeking an Onsite Support Technician for a one-year consultancy assignment starting on January 20th, 2025.

The company is a leading global technology company that has stood for technical excellence, innovation, quality, and reliability for over 170 years. With operations around the world, our focus is on intelligent infrastructure for buildings and distributed energy systems, as well as automation and digitization in the process and manufacturing industries. Our goal is to bridge the gap between the digital and physical worlds to benefit our customers and society.

About the Position:

We are seeking a service-oriented On-Site Support Technician for our office in Stockholm.

In this role, you will be responsible for enabling an efficient and stable IT environment that includes everything related to the workplace, end-user support on-site, and shared spaces such as conference rooms. Your work will also require a service-minded approach as you support and enhance the daily operations of your colleagues. This is a full-time position that requires physical presence in Stockholm.

The On-Site Support team is responsible for providing service and information, addressing inquiries, and resolving incidents and service requests from the organization. You will prepare computers, install software and accessories for end-users, and maintain an up-to-date knowledge base, providing new instructions and guides for both the organization and IT.

Key Responsibilities:

• Supporting printers and conference rooms.
• Resolving issues and assisting users when remote support is insufficient.
• Installing and delivering computers, phones, and other IT hardware while ensuring the hardware inventory is accurate.
• Handling VIP requests, offering prompt and competent support to users with urgent needs.
• Documenting incidents in the knowledge base and ticketing system for both end-users and IT resources.
• Conducting systematic troubleshooting and supporting colleagues during significant outages or security incidents.
• Ensuring a high level of delivery quality across all areas of local On-Site Support responsibility.

Who are we looking for:

We are looking for someone with relevant experience in the field who is eager to join the team!

Your personality and suitability for the role are key. It’s essential that you can empathize with users and provide professional, clear, and pedagogical assistance when needed. Friendly and helpful are keywords to our operations. We value a strong interest in technology and a desire to support colleagues in the organization, ensuring smooth operations even in a dynamic environment.

You are service-minded, business-oriented, and proactive in identifying and addressing challenges before they arise. Self-motivation, collaboration, and a willingness to share your expertise with others are essential.

Additionally, you should have the ability to drive processes forward and propose improvements. Strong communication skills and attentiveness are highly advantageous for this role.

• Proficiency in Swedish and English, both written and spoken, is required.
• Experience with documentation and administrative handling of IT-related issues is essential.
• Previous experience working in large organizations with complex IT environments is a plus.
• A valid driver’s license (B) is required, as occasional work in nearby locations may be necessary.

Sounds interesting?

If you possess the required skills and experience, we invite you to apply. Please note that ongoing screening will take place, and the position might be filled before the application deadline.

We look forward to welcoming a talented Infrastructure Support Technician to our client’s team!