Vacant job

Are you passionate about delivering top-notch customer service and exceeding customer expectations? Do you see service as an essential part of sales and want to put the customer at the center?

WHAT WE OFFER YOU

With us, you will find a dynamic and developing workplace in an exciting industry with strong growth potential, where we invest in our employees' well-being and development.

We understand how important it is for our employees to thrive and feel good, both at work and outside of it. Therefore, we offer a perfect balance between work and leisure. As part of our team, you will receive among other things:

• Collective Agreement: Security and fair conditions for all.
• Market-based salary: We value your skills and experience.
• Pension plan: We ensure you have a secure future.
• Wellness allowance: We care about your health and well-being.
• Coffee, tea & fruit: Energy boosters for a productive workday.
• Hobby evenings: You can use our workshops for your own car.
• Continuous training: We invest in your development and ensure you constantly grow in your role.
• Career development opportunities within the company: We believe in promoting internal career growth.
• Flexible hours: Start and end your day when it suits you best, with two hours of flexibility at the beginning and end of each workday.

ABOUT THE COMPANY

Today, Wallhamn AB is Sweden's third largest vehicle port and the largest privately owned vehicle port in the country. Furthermore, Wallhamn is the leading private employer in Tjörn municipality, with approximately 250 permanent employees and about 80-100 hourly workers. Wallhamn AB is currently owned by the Italian Grimaldi Group.

No matter where you live, it is easy to reach us. From Gothenburg to Wallhamn, it is only 5-6 miles and takes about 45 minutes to drive. From Kungälv, it takes only 30 minutes and from Ljungskile about 40 minutes.

THE CAR BUILDERS

Within the Car Builders in Wallhamn, our experienced employees work to develop and customize vehicles according to customers' specific requests. Our solutions are often completely unique to the customer, but our focus always remains the same: to offer environmentally friendly, high-quality, and cost-effective alternatives.

ABOUT THE ROLE

Your primary focus will be to handle B2B calls and sales. You will process both new and existing customers via phone and email, which means you actively work to create and maintain long-term customer relationships. Close collaboration with our field sales representatives is also an important part of your role, where you assist with customer bookings and ensure our customers receive the help they need. Additionally, you will follow up on deliveries and constantly investigate customers' needs for new or additional builds, which is key to ensuring customer satisfaction and achieving sales targets.

In the role of inside salesperson and customer service administrator with us, you will have a central role in our organization and be an important part of ensuring that our customers receive the best service and support.

Here’s a closer look at your main tasks:

• Process new and existing B2B customers via phone and email.
• Collaborate with field sales representatives and assist them with customer bookings.
• Register new orders and arrange transport for vehicles.
• Maintain customer relationships through delivery follow-ups and investigating interest in new builds.
• Handle quotes and assist with order management.
• Continuously follow up on outstanding quotes.
• Participate in the department's development work and work strategically towards set goals.

From this role, you will have a varied and stimulating workday where you can develop your skills in both sales and customer service while contributing to the company's success and growth. We highly value personal qualities and are looking for someone who is passionate, goal-oriented, and eager to develop.

ABOUT YOU

You are an initiative-taking and self-driven person who understands what it takes to deliver magical customer service. Your attention to detail and organizational skills ensure you always maintain a high standard in your work, while your natural talent for sales makes you successful in creating and maintaining customer relationships. You know how to build trust and engage customers, making them feel well taken care of and providing a top-notch experience every time they contact you.

Your social and communicative skills allow you to easily capture others' attention and convey your message smoothly and tactfully. You enjoy challenges and see them as opportunities to grow and develop rather than obstacles. This drive and commitment make you the perfect candidate for a role where you constantly interact with customers and find solutions to their needs.

Even if you may not have extensive work experience, we value your right attitude and willingness to learn. We are looking for someone who is professional and unpretentious, ready to work hard to achieve our common goals. You understand the importance of working together as a team and contributing to a positive and inclusive work environment.

For us, it is important that you live by our values: Community, Responsibility, Quality, and Respect. These values permeate everything we do, and we want you, together with us, to strive to realize these in your daily work. With the right attitude and strong commitment, you will have all the prerequisites to succeed and thrive with us!

COMPETENCE REQUIREMENTS

• Experience in processing new and existing B2B customers via phone/email.
• Approved and completed high school education.
• Good knowledge of Microsoft Office.
• Very good knowledge of Swedish, as this is required in daily work.
• B driver's license.

PREFERABLE

• Documented experience from inside sales or customer service.
• Experience working in business systems.
• Experience in quote and order management.
• Experience in processing new and existing B2B customers via phone/email.

In this recruitment, we place great emphasis on personal qualities and drive. We value the willingness to learn and grow into the role more than having formally worked with similar tasks before.

OTHER

• Start: By agreement, preferably no later than February-March
• Scope: Full-time
• Employment type: Parental leave replacement for 10 months with good chances of extension
• Wallhamn AB conducts drug tests and background checks on final candidates

FOR QUESTIONS CONTACT

For questions regarding the recruitment process:

Stina Taranger, HR specialist, +46 735 20 99 03

[email protected]

For questions regarding the position:

Michael Lysborn, Sales & Customer Center Manager, +46 735 20 99 81

[email protected]