Vacant job

VENI Energy Group, the parent company of Eneas, was founded in 1995 and has established itself as the leading player in the Nordic region for joint purchasing and energy services. We create value for over 50,000 companies and manage power purchases of 12 TWh per year.

The group currently consists of over 500 employees and has offices in:

Norway: Drammen and Trondheim

Sweden: Gothenburg and Östersund

Finland: Hämeenlinna and Tampere

Germany: Biblis

Spain: Malaga

VENI Energy Group is a company focused on sustainability, diversity, good profitability, rapid growth, and high ambitions for further development. We operate through our core values: customer focus, commitment, and reliability.

Eneas Services AB, part of VENI Energy Group, has its office in Mölndal, Sweden. Here, more than 15 employees work with a focus on knowledge sharing and well-being. Create a better energy future together with us. We see energy as the most exciting of all industries and the key to sustainable economic development. With us, you will use and develop your skills while helping our customers succeed and contributing to a more environmentally friendly future.

Deliver unique value to our customers You will have a significant and specific impact. Through our services, we help our customers perform better in key areas related to energy. Energy competence and customer focus are therefore highly valued.

Contribute to a more environmentally friendly future Since 2014, we have been pioneers in sustainable energy. For example, we deliver 100 percent environmentally friendly energy to more than 30,000 customers across the Nordic region. When you work with us, you are part of the solution as society develops in a sustainable direction.

Learn and have fun in a supportive, fast-paced environment With us, you will get started right away. Our culture is like our structure: non-hierarchical and open.

Your voice is important, regardless of position and how long you have been here. We celebrate initiative and success. We are growing internationally, with a focus on diversity. Being part of VENI Energy Group will only become more exciting in the future.

Become a key player in our expansive journey!

Eneas Services AB is now looking for an engaged employee for our Customer Service department.

Through our sourcing service, we offer competitive energy procurement to corporate customers. We emphasize a high level of service with functions that include market expertise and analysis, customer service, BackOffice, sales, and customer management.

Are you a person who is passionate about providing first-class service and has a natural talent for handling administrative tasks efficiently? We want you on our team to strengthen our position in the electricity market in Sweden.

Job Description: Customer Care Specialist We are looking for an engaged and customer-focused Customer Care Specialist who is passionate about retaining our customers and ensuring their satisfaction. You will play a key role in building long-term relationships with our customers and improving their experience with our services.

Responsibilities:

Manage customer inquiries both via phone and email, ensuring that our customers receive the best possible service.

Maintain and strengthen relationships with existing customers through regular communication and follow-up.

Strengthen long-term customer relationships through positive conversations, holdback activities, and regular follow-up.

Analyze customer feedback and trends to suggest improvements.

Work proactively to identify and resolve customer issues before they escalate.

Management of cancellations, churn, and winback.

Combine the role of Customer Care in joint purchasing with other departments in the office in the best possible way.

Effective use of digital customer dialogue tools to improve communication and customer satisfaction.

Qualifications:

Excellent communication skills, both written and verbal.

Strong internal drive and ability to motivate yourself in your work.

Initiative and excellent ability to plan and execute tasks efficiently.

Good collaboration skills and ability to work well both within the team and with other parts of the organization.

Structured and meticulous.

Interest in using digital tools in your work.

Shares our core values: customer focus, commitment, and reliability.

Personal Attributes:

Service-oriented and customer-focused.

Solution-oriented and proactive.

Ability to handle stress and work under pressure.

Strong commitment to delivering outstanding customer service.

What we offer:

A dynamic work environment with fantastic colleagues.

Opportunity to grow and develop within the company.

A workplace where your ideas and initiatives are valued.

Does this sound like your next challenge? Submit your application and become part of our team! To protect privacy and IT security, please do not include sensitive personal information (social security number, bank account number, etc.) in any documents. If we do not proceed with our discussions, your application and CV will be deleted within 3 months after the application date.