Vacant job

About the Position

This position is a direct recruitment, which means that the recruitment process is conducted through Bravura and you will be employed directly by Klipboard.

About the Company

Klipboard is a company that has revolutionized the tire industry with its smart and efficient digital solutions. The company develops and delivers DäckData – the market-leading business system for tire workshops in the Nordic region. Through innovative and user-friendly tools, Klipboard helps tire companies optimize their operations and simplify everything from bookings and inventory management to invoicing and customer dialogue.

DäckData offers a comprehensive solution that makes customers' work both easier and more cost-effective. For car dealers without a workshop, Standalone Däckhotell is also offered – a customized solution for effectively managing tire seasons.

Klipboard strives to be more than just a supplier – the ambition is to be a long-term partner that creates value. Through close collaboration with customers, the solution is tailored to the needs of the business. The experienced team of salespeople and technical experts provides support throughout the process – from installation and configuration to training and support.

As part of the global Klipboard group with over 1500 employees, there are great development opportunities for employees who want to grow within the company.

Job Responsibilities

As a Support Employee, you will provide technical support and guidance to Klipboard's customers using their business system DäckData. You are an important part of the support team and handle incoming cases via the support portal, email, and phone. The role suits you if you are solution-oriented, service-minded, and thrive in a dynamic environment where every customer contact is an opportunity to make a difference.

• Respond to customer inquiries via chat, email, and phone with a high level of service
• Send accessories and equipment to customers
• Proactively follow up and resolve cases
• Ensure that cases are handled according to the company's SLA

Education, Experience, and Personal Qualities

• Experience in customer service
• Good computer skills
• Fluent in Swedish and English, both spoken and written
• Experience in inside sales is a plus
• Experience from the industry is a plus

To thrive in the role, you are service-oriented, proactive, and communicative. You have a genuine interest in technology and customer satisfaction and work systematically even when the pace is high. You are also curious about developing and improving processes, both independently and together with the team.

Additional Information

Start: Immediately, considering notice period Location: Malmö (hybrid, 3 days in the office and the possibility of 2 days at home) Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we will remove the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, please contact our support:

[email protected]

010-171 47 10

We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!

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