Vacant job

Find your place where technology meets humanity. Level up the customer experience with Visma Amili. As a customer service representative, you are the heart of our service, where every customer contact is an opportunity to shine. Your mission? To transition from ordinary support to extraordinary service. Every interaction counts.

As a customer service representative at Amili, you will become an expert in invoices, payments, and collection matters. You will assist our customers primarily via phone but also through digital channels such as chat and email. When you conclude a conversation, you have not only helped someone achieve a more secure financial situation but also ensured that companies and organizations get paid for their services.

To help you feel secure in your role, we offer a comprehensive introduction where you will learn everything about the debt collection process, laws, and guidelines. You don’t need to know everything from the start – we ensure you have the right conditions.

You will be part of an engaged team of about 40 colleagues who work together to not only create a better customer experience but also improve the entire flow – from sending out the invoice to receiving the payment. Your contribution makes a difference every day.

• Providing support on issues related to invoices, payments, and collections via phone, chat, and email
• Contributing to a more secure financial situation for individuals
• Collaborating with the team to optimize the entire flow – from invoice to payment.

• Has a high school diploma as a minimum requirement
• Is proficient in Swedish and English, both spoken and written – additional languages are a plus
• Has experience in service, preferably within customer service (We aim for world-class service, and practice makes perfect.)
• Has a well-organized financial situation without payment remarks (credit check will be conducted)

We place great importance on personal suitability. We value a positive attitude, a willingness to learn, and a can-do attitude. We also expect you to have a good technical understanding to navigate various systems.

At Amili, a job awaits with a sense of belonging to competent colleagues and engaged leaders who truly care. From great benefits (such as flexible hours) to a fantastic view in our fresh offices in Oceanhamnen in Helsingborg, we have created a workplace filled with warmth and care. Amili is also part of the tech group Visma. Together, we are 16,000 colleagues worldwide who enhance profitability and improve the work life for millions of people.

Welcome to a place where you can grow, influence, and truly thrive. For a glimpse into our daily life, follow us on Instagram: @amilisweden.

We warmly welcome you to submit your application as soon as possible, but no later than 2025-07-20. We conduct interviews on an ongoing basis, and the position may be filled before the application deadline. Given our industry, a credit check will be part of the recruitment process.

Employment type: Fixed-term employment, full-time (12 months) Start date: By agreement, but no later than September Location: Helsingborg – on-site for the first 6 months, then the possibility of hybrid work Working hours: Varying shifts between 07:00–19:00, weekdays without weekends Salary: By agreement Application deadline: 2025-07-20 (selection is ongoing)

Contact person: Musaab Alshabee, [email protected]