Vacant job

Are you a service-oriented person who is eager to provide an excellent level of customer support combined with sales? Do you also enjoy a role where the tasks involve taking personal responsibility? Then the job as a customer service representative for Comviq is something for you! Submit your application today and seize the opportunity to experience what it’s like to work at a modern, expanding, and exciting company!

What do we offer you?

At Transcom, you will have the opportunity to develop and grow as an individual. You can further your career in customer service, sales, product knowledge, leadership, or coaching. When you start with us, we offer you a paid training where you will learn essential tools and information to succeed in your new position. Our office at Armbågavägen 10 is lively, energetic, and has fantastic colleagues as well as engaged leaders.

• Collective agreement and occupational pension
• Wellness allowance
• National card, to save money when shopping for groceries in stores or at restaurants
• Development opportunities
• Quarterly competitions
• Additional industry training
• Café and social spaces on-site
• Free parking on-site
• Fixed base salary and unlimited commission structure

Your role in customer support

You will represent Comviq, a modern, expanding, and exciting company in the telecommunications and technology industry. In this role, you will receive incoming calls and work on troubleshooting and problem-solving the issues customers experience with their mobile phones or broadband. Additionally, you will participate in the sales aspect of the business, where you will offer customers better solutions and products to enhance their customer experience through the wide range of products and services that Comviq offers. This is a long-term position, with attractive working hours and a fantastic team environment.

Since no previous experience is required, you have the opportunity to develop and shape your own role as a customer service representative. After a period as a customer service representative, you have the opportunity to reach other positions within the company, such as joining one of our fantastic sales or retention teams, becoming a trainer or team leader, or aiming for the stars and becoming a customer manager - it’s entirely in your hands!

Location: Borås

Employment level: Full-time, Daytime Mon-Fri

Start date: February 3rd

About you

Above all, we welcome you with skills in customer service, technical support, sales, and administration to apply for the position. Additionally, if you have experience in the hotel and restaurant industry or the fast-food industry, we are interested in receiving your application. If you have experience in similar work, are skilled in written communication, and have worked in sales before, we consider it an advantage.

• Besides this, we see that you have the following qualities:
• Fluent in spoken and written Swedish and English
• Driven, engaged, and goal-oriented
• Service-oriented, enjoy customer contact, and like to provide support
• Adaptable to new working methods and routines
• Solution-oriented, meticulous, and responsible
• Strong communication skills, outgoing, and can read the customer well
• Ability to remain calm in fast-paced, stressful situations
• Previous experience in customer service or the fast-food industry
• Previous sales experience is advantageous

The recruitment process

After you have submitted your application via our website, you will be asked to complete a short test, which is the first step in our selection process. If you pass the test, the next step is an interview. There, we will have the opportunity to tell you more about the position while getting to know you better. If you succeed in the interview stage, you will be invited to a candidate day where you can visit our office and learn more about the opportunity and your new colleagues. Interviews are conducted continuously, so submit your application today!

About Transcom

Transcom is a global specialist in customer service and customer satisfaction through our extensive network of over 90 contact centers in 29 countries across 33 languages. We are driven by innovation and have a passion for helping people solve problems. Additionally, we are one of Sweden's largest employers for young people. At Transcom, we are committed. To our customers and to each other. Every day, someone begins their journey with Transcom. To harness the potential that exists today and transform it into skills for the future. To be recognized for working hard, being a team player, and supporting others. Contributing to positive and lasting changes in their team and in society. That’s how we are at Transcom. Here, we care about each other. You are included, just as you are, from day one. With the right attitude, there are no limits to how far we can go together.