Vacant job

A technical, varied customer service role where you will work with an exciting and sustainable product and challenging cases. 

Does that sound exciting? We think so! Does it sound difficult? Yes, quite – there is much to learn in this role, but we do not require any technical prior knowledge, we will train you here! 

This is a long-term role, where in the short term you will learn a lot regarding the varied service cases, and in the long term, there are development opportunities towards, for example, 2nd line support.

In this role, you will also upsell to customers who contact you – which adds even more variety and the potential for additional income beyond the security of your base salary!

About the team and the role

You will be part of the team that handles all incoming customer inquiries. The focus of the team is to provide customers with the best customer experience and deliver effective responses with a high level of service.

Your team works closely with 2nd line/claims – which is a team that handles complex technical issues as well as claims. In the long run, there is an opportunity to develop into working in these teams.

Your future colleague Isabelle shares about the role and the team:

” What brightens my workday is our energetic and close-knit team. We laugh a lot together and we have an incredible spirit of collaboration, as we support each other and share successes together. The best part of being a customer service representative is the variety and dynamics that the job entails – no day is the same, and I am constantly learning new things. ”

As a customer service representative, you will:

Focus primarily on answering incoming inquiries via phone, email, and other digital channels. You will be talking a lot on the phone and communicating with customers in writing.

Offer and sell electricity and service agreements to customers who contact you. You will not be making cold calls, but rather offering agreements to customers you are in contact with regarding service inquiries. This is a great opportunity to increase your salary as this sales role is commission-based!

Be the voice of Svea Solar towards our customers – your help and support will have a significant impact on how Svea Solar is perceived.

The fun part of the role is that the customer inquiries are technical and complex in nature (don’t worry though, we will teach you everything!) It is also a fun mix of service and sales.

Are we a match?

For us, your personal qualities are the most important. We value:

Kindness and good collaboration skills.

Goal orientation and the ability to work in a fast-paced environment.

Organization and the ability to remain calm even when there is a lot to do, and to adapt when new routines and working methods are implemented (because that happens all the time, we promise).

In addition, you need good knowledge of Swedish and English, be a proficient computer user, enjoy learning, and be good at expressing yourself in writing.

It is a merit but not a requirement if you have previously worked in service, sales, or technical support.

The list may seem long, but no one is the best in all categories. Apply if you recognize yourself somewhat. At Svea Solar, you can Grow as we grow - we will teach you new skills here!

Additional info

Working hours: Office hours Mon-Fri.

Employment: Permanent position starting with a 6-month probation period. 

Workplace: Alvik Strand. We work full-time in the office to ensure good collaboration within the team.

Diversity and inclusion We know that diversity and different experiences contribute to the creativity needed to develop the industry. We value a balanced gender distribution and the ambition is to recruit employees from different backgrounds to represent society and our customers.

Therefore, all candidates are assessed on the same premises. We ask the same questions to all candidates and use tests from Alva Labs (https://www.alvalabs.io/candidates) as part of the assessment. Join the Power Shift and Grow as we grow

When Svea Solar grows, the world gets better. We offer our Power Shifters the chance to make a real difference - at a time when few issues are as important as the climate issue.

At Svea Solar, there is no shortage of new exciting challenges and opportunities to Grow as we grow.

We are serious about leading the Power Shift - but we can certainly have fun at the same time. We know that everyone feels better if we can offer a workplace characterized by fantastic leadership, acceptance of failures, along with kindness and humor.

About the recruitment process

• Apply in just 10-15 minutes, without a CV or cover letter!  We want to give you a modern application experience and will start the process immediately after the ad is published.
• First, you will answer short questions about our minimum requirements. If you meet them, you will receive an email from our AI robot Hubert inviting you to an objective chat interview lasting about 10-15 minutes. Hubert enables a quick and fair assessment of candidates and ensures that everyone has the same chance to showcase their qualifications. Read more about Hubert here. (https://www.hubert.ai/insights/tips-och-rad-infor-din-forsta-hubert-intervju#:~:text=Hubert%20kommer%20att%20st%C3%A4lla%20dig,andra%20praktiska%20f%C3%B6ruts%C3%A4ttningar%20f%C3%B6r%20jobbet.&text=Vi%20bjuder%20in%20dig%20och,ta%20en%20f%C3%B6rsta%20Hubert%2Dintervju.)
• If you proceed from the Hubert interview, you will be invited to a phone interview with one of our recruiters. For a fair assessment, candidates at this stage will undergo tests from Alva Labs (https://www.alvalabs.io/candidates). Diversity is key!
• For the final candidate, we conduct a background check of the criminal record. At the bottom of this (https://careerssweden.sveasolar.com/) page, you can find more information about our recruitment processes.

Warm welcome with your application!