Vacant job

About WaterAid

WaterAid Sweden is part of the international federation WaterAid, and together with our over 1,400 colleagues, we operate in 30 countries. We are a global organization with a diverse mix of skills. Our shared mission is clear. We work to ensure that everyone, everywhere has access to clean water, toilets, and hygiene by 2030.

WaterAid Sweden is an inspiring workplace that offers an exciting and eventful day-to-day experience. Working with us is both developmental and rewarding. You gain insight into how the organization operates both in Sweden and globally.

WaterAid Sweden has high employee satisfaction and is a workplace where employees rate inclusion, autonomy, responsiveness, leadership, innovation culture, collaboration with colleagues, sustainable workload, and overall well-being very highly. We offer various types of professional development, a generous wellness allowance, and a wellness hour per week, as well as many different types of inspiring staff activities.

WaterAid aims to be a workplace that is attractive to all, as we believe that a variety of perspectives, experiences, and backgrounds make us even stronger, and therefore we welcome all applications for this role.

Your Role

Fundraising Administrator responsible for donor service.

Your responsibilities:

• Participate in the administration, maintenance, development, and quality assurance of existing and new CRM systems.

• Contribute to the development of donor processes and flows between different systems and platforms, as well as collaboration with the finance department.

• Be responsible for donor service, including ongoing administration, communication, email management, file handling, and registration.

• Manage the administration of registrations, payments, and dispatch of orders from the donation shop.

• Handle files and statistics related to administrative processes within fundraising work and ongoing collaboration with external partners and suppliers.

• Collaborate with relevant colleagues on new payment solutions and the implementation of new platforms and digital features linked to CRM.

• Ensure and quality assure that donation flows function during fundraising activities and campaigns.

Personal Attributes and Qualifications

• You are a detail-oriented person with knowledge of the Microsoft Office suite, particularly Excel.

• You should have at least one year of experience in administration.

• You should have at least one year of experience in donor service or customer service.

• You have worked with a CRM system and/or TMS system.

• You possess a strong sense of service.

• You must be able to work fluently in Swedish and English.

• You are curious and enjoy learning new things.

• You are a team player who enjoys collaborating within and across departmental boundaries.

Additionally, it is advantageous if you:

• Have experience working with or for fundraising organizations.

• Have experience with digital tools such as Shopify.

• Can speak and write in Norwegian or Danish.

Conditions for the Position

The position is full-time with a 38-hour work week. Start date is negotiable. The position is a temporary contract lasting from the end of April to January 31, 2026. WaterAid Sweden has Fremia's collective agreement for employees. You will report to the unit manager for private fundraising.

We have a generous hybrid policy aimed at creating a sustainable balance between work and leisure. The location is Stockholm, and it is possible to work both from home and from WaterAid's office in Solna. From spring 2025, WaterAid will move to new premises near Gullmarsplan.

At WaterAid, we take safeguarding very seriously and do our utmost to ensure that vulnerable young people and adults are not subjected to any form of harm or crime. As part of the recruitment process, the employer will therefore conduct background checks via Lexbase and perform a CV verification.

Application

Please send your application, CV, and cover letter by January 22, 2025.

We warmly welcome your application!