Vacant job

We are currently looking for a customer service representative on behalf of our client, an energy company in Lund. The assignment is full-time and is expected to start on 2025-03-01 and continue until 2025-10-01.

About the assignment
The assignment involves answering phone calls, emails, and chat messages. You will also handle lighter administrative tasks such as registering lists. The customer service representative should be able to provide excellent service to our client's customers via phone, chat, and email, stay updated on their offerings (products and services), possess good system knowledge (easily understand how systems should be used), be able to articulate in writing, and have a high degree of collaboration skills. Stress-resistant and adaptable individuals are required in customer service within the energy sector, and some experience in sales is also now required.

Their core values are courage, responsibility, and commitment, which guide our work. It is also important in the assignment to contribute to the development of their customer service function. The industry is changing, and they are a fun group.

Additional information:
Start: 2025-03-01
End: 2025-10-01
Scope: Full-time (100%)
Location: Lund

About you
We are looking for someone who meets the following mandatory requirements:

• Friendly attitude
• Responsible
• Solution-oriented
• Service-minded
• Collaborative
• Previous experience in customer service or any form of customer interaction with consumers.

It is an advantage if you also meet the following requirements:

• Previous experience in the energy sector or other technical support experience that required complex conversations
• Ability to handle complicated customer calls, such as customers who have difficulty paying or similar concerns.

Application
Does this assignment sound interesting? Please submit your application as soon as possible, as the selection process and interviews will be ongoing, and the position may be filled before the application deadline.

You can easily apply by sending your CV and answering a few questions. Candidates who best match the role will be interviewed by phone and then invited for an interview with us at Devotum. The next step is an interview with our client. Reference checks are part of the process.

If you have any questions about the assignment, please feel free to contact the responsible Consultant Manager Sanna Jurén at 0728978265.

Feel secure as a consultant at Devotum
As a consultant at Devotum, you have the option to invoice through your own company or be directly employed by us. As an employee at Devotum, you are always offered fair conditions according to the collective agreement (Almega), which includes wellness benefits, occupational pension, and insurance.

With us, every consultant is important, and our consultant managers are always available to provide you with the support and guidance you need throughout the assignment period.