Vacant job

The assignment is to respond via phone, email, and chat. You will also handle lighter administrative tasks such as registering lists. Customer service representatives should provide excellent service to our customers through phone, chat, and email, stay updated on our offerings (products and services), possess good system knowledge (easily understand how systems should be used), be able to articulate in writing, and have a high degree of collaboration skills. Stress-resistant and adaptable individuals are required in customer service within the energy sector, and some experience in sales is now also required. Our core values are courage, responsibility, and commitment, which guide our work. An important aspect of the role is also to contribute to the development of our customer service function. The industry is changing, and we are a fun team.

Competence requirements:

Friendly attitude

Responsible

Solution-oriented

Service-minded

Collaborative skills

Previous experience in customer service or any form of customer interaction with consumers.

Desirable:

Previous experience in the energy sector or other technical support experience that required complex conversations.

Also able to handle complicated customer calls, such as customers who have difficulty paying or similar concerns.

Start date: 2025-03-01

Duration: 2025-09-01

Location: Lund

Working hours: 40 h/week

Possibility of extension: 6 months

Language: Swedish