Vacant job

About Bahnhof

Bahnhof is an internet and telecom operator. We provide broadband services and cloud services in data centers to businesses and individuals. We are driven by a strong belief in the possibilities of technology. In many aspects, we are deeply involved in how technology affects society in various ways. We have a focus on safeguarding privacy and freedom on the internet.

About You

Bahnhof is growing with almost 30,000 new customers per year, and it is important to provide all customers with the best possible service. We are now looking for a motivated and dedicated customer service representative who can assist our Danish customers in the best way possible. You will be responsible for providing professional support and answers to questions related to our products and services. To be successful in this role, fluency in Danish (both spoken and written) is required, along with good communication skills in Swedish and English.

We imagine you as a positive person who enjoys finding faults to then fix them. You like to explain things and have the ability to make the complex simple. Previous experience in technical matters or a technical interest with networking knowledge is advantageous but not a requirement. We consider it a plus if you have at least a high school diploma. Of course, you also have the ability to keep confidences and company secrets within the organization - Bahnhof strongly advocates for privacy and confidentiality!

Your Responsibilities

Bahnhof is expanding and is looking for two Danish-speaking individuals for the customer service department in Borlänge, who will work with delivery administration and customer support issues for private customers. You will be the person our private customers call when they need technical assistance, such as if the internet connection is not working properly, or when they inquire about the status of their internet delivery. You will handle troubleshooting of broadband, IP telephony, IP TV, email, anti-virus, and VPN. Together with the customer, you will go through home networks and other equipment. The questions may vary in nature and difficulty, but don't worry! We ensure that you know everything you need to before you start taking calls. Your first week with us will consist of training, both theoretical and practical. You will receive an overview of Bahnhof's products and services, listen to calls, and soon you will start taking your own calls. Of course, you will have a person from the support team by your side whom you can ask when you have questions. You will also have access to our technical 'in-house guide' where we have gathered years of knowledge about various technical devices and solutions.

Application

Email your application to [email protected] by January 29, 2025, and title the email 'Danish-speaking Customer Service Representative - Bahnhof Borlänge'.

We will be scheduling interviews continuously, and the position may be filled before the end of the application period, so do not delay in submitting your application!